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Business Profile

Department Stores

Saks Fifth Avenue

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Reviews

This profile includes reviews for Saks Fifth Avenue's headquarters and its corporate-owned locations. To view all corporate locations, see

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Saks Fifth Avenue has 130 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 384 Customer Reviews

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    Review Details

    • Shahida L

      Date: 05/22/2025

      Did not receive merchandise; sent video opening the box and still denied. Saks seems to be unwilling to follow the necessary steps to contact the carrier. I contacted the carrier and was told the claim had to initiated by Saks Fifth Avenue.I talked to a representative and her supervisor. this is unacceptable and will sbe seeking legal action.

    • Felisa S

      Date: 05/15/2025

      I ordered a jumper from Saks Fifth a month and week ago. I was told I could return it at the store. I tried to return it to the store within a week. I was told at *************** that they no longer take retuns from online orders. The manager was nice and said she will ship the item for me on Monday and it will take awhile. I am so frustrated about this why does it take so long. I returned the item in a timely manner I want my money back. I like Saks but I cannot deal with this return process.

    • Adam B

      Date: 05/09/2025

      I am surprised with Saks Fifth Avenue. I had to order four of the same garment to get the right size. Then, they owed me a refund on my returns and I am still waiting. To add insult to injury, I had received a discount for signing up for a promotion, but they applied it to one of the mis-sized garments and refused to give it to me for the one I ended up purchasing (when they finally got it right). This is not your parent's Saks Fifth Avenue! Do not shop there unless you plan on headaches. This company is likely way over-valued and the CEO should be fired if the Board wishes to salvage their investment.

    • Haley Q

      Date: 04/15/2025

      Saks fifth avenue lost my package and I spoke with the customer service agent and she let me know I would receive a refund. After weeks of waiting Saks is refusing to issue the refund. This was the first and last time I will ever buy anything from them. NOT TO BE TRUSTED!

      Saks Fifth Avenue

      Date: 04/18/2025

      Thank you for sharing your concerns with us. I will be happy to further review this matter and offer a final resolution. Please contact us again to provide the order number. We look forward to hearing from you soon.

    • Beth S

      Date: 04/11/2025

      ******* this company!!!!I ordered a dress through Saks in Oct. 2024 as a potential option for my wedding reception in March 2025. I ended up not liking the fit/style so I returned it. I reached out after 4+ weeks to check on my return status to learn that the return had been rejected on the basis of it being worn and damaged and shipped back to me with no warning. I was told that upon receipt I could submit a picture of the dress condition for review, which I did and received in writing that it appeared an error occurred on their end with a shipping label to return yet again. I waited 2+ months after my second return for a refund, only to learn that once again the return was rejected and resent to me without any notification. Overall, the company has horrible customer service and is clearly preying on customers to make extra money. Never shop here.

    • Kristina M

      Date: 04/07/2025

      I had two gift cards that I inputted on my checkout page, they said they were accepted and were added under payment activity. Because there was a tad bit left over they charged the full amount on my card and refused to refund my car the amount of the gift cards. Their system doesnt allow for gift cards to add to the subtotal. This is such a rip off.

    • MG G

      Date: 04/06/2025

      Wanted to get a refund or store credit for a dress out of the return window which is currently selling for same price at the store. The dress is unworn with all tags intact and the customer representative would only repeat the store policy as if I was speaking to a machine. Was transferred to a manager to get exact treatment. Awful customer service. Actually NO customer service.

    • Andrew J

      Date: 03/24/2025

      It's a scam. Don't buy from this business. Returned a pair of shoes, and they claim they are unsalable. Shoes were returned and the same condition as received. I've had to file a small claims to get my money back.

      Saks Fifth Avenue

      Date: 03/27/2025

      Thank you for bringing this matter to our attention. Please contact us again to provide the order number to further investigate.

    • Mary M

      Date: 03/16/2025

      I ordered a purse online. It came 1/22 at 10:24 am. ***** I opened box and it was damaged not correct bag. I returned to ***** by 11:05 am. They keep sending back to me telling me that it was damaged and will not credit me my $1300!!! This is stealing! How on earth if I re or rd it at 10:24 am and opened it at 10:44 am. Realized it was wrong and damaged and returned to ***** at 11:05 am am I liable?? I am contacting my **** and the CEO to try to resolve this! This is terrible business!!!

    • Wendy B

      Date: 03/06/2025

      I will never shop at **** again. They have beautiful merchandise, but I am still waiting on refunds that they received in January. Why does it take so long?

    Saks Fifth Avenue is NOT a BBB Accredited Business.

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