Complaints

This profile includes complaints for Bloomberg L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomberg L.P.

  731 Lexington Avenue New York, NY 10022

• 

  Bloomberg Businessweek

  PO Box 819 Stn Main Aurora, ON L4G 4J9

• 

  Bloomberg LP

  2001 Bryan St Ste 401 Dallas, TX 75201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  Thank you Bloomberg for resolving this issue, my faith in Bloomberg has been restored!

  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:12/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription for one year that auto-renewed as of November 20, 2023. On that day, I canceled my subscription online so I wouldn't be charged as I did not use the previous year's subscription. The online cancelation did not take effect and they charged me for another year at $415.00. I emailed a request to cancel and reverse the charge and they refused stating that it is in their terms and conditions. This email exchange took place on November 22, 2023, only 2 days after the renewal charge occurred. They would not acknowledge my online cancelation the day of November 20 nor would they reverse the charges.

  Business Response

  Date: 12/21/2023

  ****************** subscribed on 11/19/2021 to a Digital Annual subscription. The offer selected stated that the $199 was an introductory price for a limited time, and that the price would increase to $415 after 1 year. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 1 year introductory period, you will be automatically charged $415 every year." On 10/23/2023 a renewal reminder email was sent to ******************, a month prior to the charge, informing the customer about the upcoming charge stating "Upcoming charge: $415 Your introductory period is coming to an end. On 11/19/2023, you will be charged $415." At no time prior to renewal did the customer contact us to cancel the subscription. ****************** contacted us to cancel on 11/22/23 (after the charge had already been processed). Although contrary to our terms of service, we processed a full refund for the last charge of $415 and sent the customer a confirmation email on 11/27/23.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the subscription ************ on 11/19, the last day to cancel it. However I see a charge of $34.99. I contacted Bloomberg but have not received an answer

  Business Response

  Date: 11/28/2023

  *********************** subscribed to a Bloomberg.com Digital monthly subscription on 08/19/2023. The offer selected stated that the $1.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 11/11/23, one week prior to the charge, an email with the subject line "************* Renewal Notification" was sent to *********************** informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 11/19/2023, you will be charged $34.99." The customer contacted **************** to cancel on 11/19/23. Although it is contrary to our Terms of Service, we processed a refund for $34.99 on 11/21/23 and confirmed with the customer via email. 

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and as long as my questions are answered below to my satisfaction I will accept the terms of the agreement.

  I do not understand what Bloomberg means when they say "if the customer cancels the chargeback we will be able to process a full refund for this charge? Is this referring to my dispute filed with ********? If That is the case how long will it take to receive a full refund and what method of refund will occur, credit back to my credit card or some other method?

  
  Sincerely,
  
  ***********************
  
  
  
   
  

  
  ge other than when I signed up for the program, one year earlier. Had I received notification I would have canceled because I have found the Internet broadcast service of poor quality with constant buffering and screen freezes and long connection times. I had signed in on various devices in my home and outside my home so it was obvious the problem was not just with my wireless connections at home. I also had very strong signals within my home and outside my home. It is absolutely obvious that this company relies on the customer not knowing when they will be charged for renewal. Also, my price went up 50% from $199 to $299. Come on this is obviously as deceptive as it gets. I tried to cancel this the day the transaction occurred, but it did not show until the following day, so that Bloomberg could say I did not cancel by the date of transaction. This is absolutely unacceptable and completely wrong. Why would such a highly respectable name tarnish their image this way? Please refund me.

  Business Response

  Date: 11/28/2023

  ****************** subscribed on 10/10/2022 to a Digital Annual subscription. The offer selected stated that the $199 was an introductory price for a limited time, and that the price would increase to $299 after 1 year.  At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 1 year introductory period, you will be automatically charged $299 every year." On 09/9/2023 a renewal reminder email with the subject line "Renewal Notification *************" was sent to ******************, a month prior to the charge, informing the customer about the upcoming charge stating "Upcoming charge: $299 Your introductory period is coming to an end. On 10/10/2023, you will be charged $299." At no time prior to renewal did the customer contact us to cancel the subscription. We are unable to process a refund because there is a dispute on this payment. If the customer cancels the chargeback, we will be able to process a full refund for this charge.

  Customer Answer

  Date: 01/19/2024

  I May have won the dispute however I withdrew the dispute because I interpreted the original Bloomberg response to my complaint requesting that I do so. The end result is the $299 charge was reissued to my credit card  and now I have been charged for something I don't even have at this point! The credit card company says they cannot reissue the refund once I closed the dispute. There must be another way to resolve this???

  Business Response

  Date: 01/31/2024

  As we stated in our previous response, ****************** disputed the charge and the customer's issuing bank decided in the customers favor on Dec 2, 2023. When a dispute is lodged, the disputed funds (here, $299) are taken out of our bank immediately. As such, the responsibility for refunding the $299 belongs to the customer's issuing bank, not to us.

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i do not recall agreeing or making an account with **********************. a couple months ago i saw a charge and tried to fight it with citibank but they said it was from apple wallet app. i noticed the charge again. i went to bloomberg. com. it pops up to sign on with ****** i did. then it shows me an account with my name and number but says i have no active subscription. i then tried to access bloomberg with my other email had to reset password yo gain access to account. i was charged $1.99 for two months then $34.99 a month for 4 months. i dont recAll consenting to this. i have not accessed this account. its weird that they kind of make it look like you signed on with ****** but then have you have a different access. an increase of almost 18x the monthly charge seems ridiculous. also it seems like there should more info on the apple wallet app to trace the actual account and charge

  Business Response

  Date: 11/16/2023

  ****************** subscribed to a Bloomberg.com Digital monthly subscription on 04/28/2023. The offer selected stated that the $1.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 7/20/23, one week prior to the charge, an email with the subject line "Bloomberg.com Renewal Notification" was sent to ****************** informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 7/28/2023, you will be charged $34.99."The customer contacted **************** to cancel on 10/29/23, three months after the charge had already been processed. Although it is contrary to our Terms of Service, we processed a refund for all charges and confirmed with the customer via email.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  They have refunded.

  Many thanks to both Bloomberg and BBB.
  Sincerely,
  
  *****************
  
  
  
   
  

  
  credit card processed the charge!I would like to either 1) Continue my annual subscription at the $149 1 year rate, which is offered to cancellers of the $415 rate with the difference being credited to my credit card account, ****** cancel altogether with no charges and refund the $415 in entirety.A screenshot photo of the $149 retention offer rate i accepted on aug 22, is attached herewith.Please help me.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account is being debited for a subscription I cancelled six months ago. Bloomberg continues to debit my account $34.99 ($209.94). They will not stop. In March after an email exchange I was told the problem was resolved and I would get a refund. Yet they continue to debit my account.

  Business Response

  Date: 05/23/2023

  ************************ subscribed to a ************* Digital monthly subscription on 11/02/2022. The offer selected stated that the $1.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 1/25/23, one week prior to the charge, an email with the subject line "************* Renewal Notification" was sent to ************************ informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 11/2/2023, you will be charged $34.99." The customer contacted **************** to cancel after the charges have already been processed. Although it is contrary to our Terms of Service, we processed a refund for four charges of $34.99 totaling $139.96 on 5/4/23 and confirmed with the customer via email.