Complaints

This profile includes complaints for Warner Music Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Warner Music Group has 20 locations, listed below.

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  Warner Music Group

  1633 Broadway New York, NY 10019-6708

  
• 

  Warner Music Group

  902 Broadway, 8th Floor New York, NY 10010

  
• 

  Warner Music Group

  200-17820 Ave Edmonton, AB T5S 2H5

• 

  Warner Music Group

  3751 Victoria Park Avenue Scarborough, ON M1W 3Z4

• 

  Warner Music Group

  20 Music Sq E Nashville, TN 37203-4344

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a ************* album from this company. Or attempted purchased. I was charged for the full amount only to receive an error message that it did not go through I thought contacting support would get error resolved. Instead I got the following message via email:"Thank you for contacting us.We sincerely apologize for the inconvenience, but due to a high volume of customer service inquiries, we are currently unable to provide a personalized response at this ******* assist you, here is the latest information regarding order delays and tracking:Order Processing and Shipping Delays:- We are experiencing delays in processing and shipping orders, which may result in longer wait times for your shipment to leave our facility.- Our team is working diligently to fulfill all orders as quickly as possible.- For pre-order items, shipments will occur around the release date specified in our online store. Please note that release dates may change due to production delays or other factors.- Once your order has shipped, you will receive a confirmation email. If its not in your inbox, please check your spam or junk folder.Shipped Orders and Tracking Updates:- Tracking numbers may take up to ***** hours to update in the carriers system after the shipping confirmation email is sent.- In some cases, tracking may miss scans and will only update upon delivery.If this message does not address your concern, or you still need further assistance, please reply to this email, and our team will get back to you as soon as possible.We appreciate your patience and understanding during this time.For future reference, your ticket request ID is: *************************************** Store"So they have no intention of refunding or contacting me. I tried again and it went through but there is still this unresolved matter of now being charged twice for one item. I want one item and for the other I want a refund asap. Poor customer service is an understatement.

  Business Response

  Date: 02/20/2025

  Hello,
  
  Thank you for reaching out.
  
  Your duplicate order (************) was refunded on February 16, 2025. The credit should appear back in your account within 5-7 business days.
  
  You will still be receiving your order that has a pre-order release date of March 21, 2025. Once your order has shipped out you will receive an email notifying you along with tracking information. 
  
  For future reference your order number is: ************
  
  We apologize for the inconvenience and thank you for your patience.
  
  If you have any other questions, please do let us know. 
  
  Best,
  WMG Support

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the order number #************* what I purchase is a signed version album. It should include a signed postcard inside but after I receive my order there is not a signed postcard in it.After I submit a request(Ticket ********** to ***** shop customer service in Dec *********, there is no response or feedback. The company is suspected of engaging in deceiving consumers, and refusing after-sales service regarding my order.I am asking ***** shop which belong to Warner Music Group to give me a feedback and send me the right version of my order ASAP. Meanwhile, I refuse any solution of refunding my order only. I want to get my order correctly only.

  Business Response

  Date: 02/27/2025

  Hello!
  
  Thank you for reaching out to ***
  
  A response to your original inquiry was sent on December 13, 2024.
  
  A follow up and replacement order was issued for you on January 3, 2025. Please let us know if you have or have not received this.
  
  Best,
  
  WMG Support

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********** ******
  
  
  
   
  
  

  Business Response

  Date: 01/15/2025

  Hello Here is the latest update to the customer:

   

  Hi ***********,
   
  Unfortunately, we never received the stock for this item.
   
  I do see that it is available in the artist's store in the **, but unfortunately it is through the artist's direct site. (Therefore, we are unable to receive any stock from them.) I have gone ahead and issued a refund for The Good Witch Cursive Cap. You can go ahead and purchase the Wand Sweatshirt from that site.  Please allow up to 5 business days for the credit to post to your account.
   
  We apologize for this frustrating experience. Please let me know if you have any questions.
   
   
  Sincerely,
   
  
  WMG Store Support

• Initial Complaint

  Date:12/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

  Business Response

  Date: 01/15/2025

  Hello, Here is the latest update to the customer:

   

  Hello *****,
   
  Thank you for contacting us.
   
  Unfortunately, the item or items you have purchased are no longer in stock, and we are unable to ship you a replacement.
   
  We have refunded your order for any items that we cannot replace. (Please allow up to 5 business days for funds to post to your account.)
   
  I apologize for the inconvenience. Please accept the following 10% off discount code to our online store as a thank you for your patience:
   
  *********
   
  (Single-use code; cannot be used on pre-order items, applied to existing orders, or combined with other discounts; other restrictions may apply)
   
  Sincerely,
   
  KoRn Store

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15, 2024, I placed an order for 14 pink vinyl records on the official RoseareRosie website, operated by Warner. My order was confirmed via email, and the Route app also showed the status as "order placed." However, on December 3, 2024, I was informed that my order had been canceled due to an incomplete shipping address.I am extremely dissatisfied with this outcome for several reasons:The items I purchased are now sold out, and the website will not restock them. This prevents me from placing a new order.If my shipping address was incomplete, the company should have contacted me via email or SMS to request the missing information instead of canceling my order without my consent.Despite the cancellation, the payment for my order has not been refunded as of December 3, 2024.I tried contacting customer service by replying to the cancellation email. However, the responses I received were identical and unhelpful, indicating that the company cannot process canceled orders or change payment methodsdespite my email not requesting a payment method change. This suggests the responses are automated and not from a real representative.The website does not provide any phone number for customer support. When I submitted my concerns through the online form, I again received another automated response, which failed to address my issue.The website seems to have significant issues. I found that the product page for the sold-out items I ordered still allows users to place orders. Similar to my original purchase, these orders are confirmed, and payments are deducted from the bank account, but there is no clarity on whether the orders can be fulfilled.This experience has been highly frustrating and unprofessional. I expect a proper resolution, including a refund for my original order and an explanation of how this situation occurred.

  Business Response

  Date: 12/19/2024

  Thank you for contacting us.
   
  Unfortunately, we are unable to reinstate cancelled orders, or change a payment method on an order.

  You have been refunded on December 3, 2025 for cancelled orders: ************, ************ and ************ to your original payment method used to place the orders.
  

  After further research, we have determined that Order ************ is still processing and you have been sent a follow up email to verify/correct your address. Please get back to the support email as soon as possible and we will update the address for said order.
   
  If you are interested in re-ordering with a different payment method, please go directly to the store.

  We apologize for the inconvenience and thank you for your understanding. 

  
  If you have any questions, please let us know.
   
   
  Sincerely,
  WMG Support

• Initial Complaint

  Date:09/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a boxed set of music on pre-order on 9/6/24. I paid $226.97. I received confirmation and a tracking number, ************. As 0f 9/20/24, the package was said to be in ******, **, around 125 miles from my residence. No further tracking info was available as of 9/26/24. I made several attempts on both 9/26 and 9/27 to contact Dead-net via their customer service number. I continue to get a message that 'no one is available' from *******. I emailed Dead-net on 9/26, 24 hours ago, and have received no response in 24 hours. I contacted ***** who could not provide any further information. I find this lack of attention to customer service unacceptable. I pre-ordered and paid for this package. I want to know where my package is, I want it delivered, and if it is lost, I want a new one expedited to me. An apology for the poor response time, and the lack of a functioning phone number (even though the number appears on Dead-net's own website) would also be in order.

  Business Response

  Date: 10/23/2024

  We sincerely apologize for the delay in addressing this issue.
  It looks like a replacement has already been processed and delivered. You can track your order using the following link:
  *****************************************************************************************
  If you have any further concerns, please dont hesitate to reach out.
  Thank you,
  WMG ****************

• Initial Complaint

  Date:09/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The refund has already been returned, thank you for that. A customer service representative from your ********************** offered me two free items on October 2nd, but has not responded to my emails since then. I was genuinely surprised by the offer and graciously accepted, but now were just back to where we started. Im being ignored by your company again and this second time is the nail in the coffin for me. Its ridiculous that requesting help from your company is met with silence and the only way to get a response from your company is to go through the BBB. I apologize for the inconvenience and thank you for your time, but I do not agree with your companys business practices 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  y, this whole experience has ruined their image for me. I just wanted to support one of my favorite artists, but after 2 years of waiting for nothing Id just like a refund for trouble at this point. Any help would be much appreciated, thank you for your time.

  Business Response

  Date: 10/02/2024

  Thank you very much for your information. Unfortunately the Chemicals Long Sleeve T-Shirt is no longer in stock and we are unable to fulfill this order. 
   
  We have refunded your order via the payment method used for purchase.  (Please allow 3-5 business days for the credit to post back to your account.)
   
  Thank you for your patience and we apologize for this frustrating experience. 
   
   

  Business Response

  Date: 10/23/2024

  We sincerely apologize for the delay in addressing this issue.

  
  It looks like a replacement has already been processed and delivered. You can track your order using the following link:

  
  **********************************************************************************************;

  If you have any further concerns, please dont hesitate to reach out.

  
  Thank you,
  WMG Customer Service

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******