Reviews

Review Details

• Review fromNanette C

  Date: 05/30/2024

  I had an appointment scheduled at least 2-3 months in advance. I got reminder emails and texts. In the initial paperwork it did state could take up to 4 hours. I went May 15 2024. I waited outside for 1 hour while they were on lunch and all doors were locked. I went in at 12:48pm for a 12:50 appointment. I went to receptionist Jillian. I asked how long the appointment was. She stated up to 4 hours. I told her I only have 1 hour and can't do 4. She said I would have to be rescheduled because it stated it in the initial paperwork. In order to do that I would have to pay a 150 dollar no show fee. I called 5/15/24 and spoke to Michelle. She said she would ask the office manager and get back to me. No call came so I called 2x during the week of 5-20-2024 and left messages. I still got no return call. I called 5-30-24 and spoke to Sherry. She said she spoke to the office manager and because I declined the 1-hour consultation I had to pay the 150 no show fee. I explained again I was there I would have stayed for an hour but the receptionist did not offer that. I was offered 75$ off my bill. Janet (the office manager) came back on the line and stated that they would go ahead and waive the bill but I could not come there for treatment because I wouldn't "work out" with them. I was never offered a 1 hour consultation. I called and asked for an email to verify the bill is being cancelled but they will not take my calls. I also emailed for verification. I was very frustrated but got turned away after 3 months for not wanting to be charged a no show fee when I was there in person and an hour early. I asked Janet to pull the videos so she could see I was telling the truth but she stated they have none. This is not professional. I waited a long time for this appointment and now I have to get a new referral. Very Very unprofessional.