Reviews

This profile includes reviews for New Dimensions Remodeling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  New Dimensions Remodeling

  466 Lexington Ave Mount Kisco, NY 10549-2716

  
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  New Dimensions Remodeling

  1 Park Way Purdys, NY 10578-1401

  

Review Details

• Review fromJenna B

  Date: 04/05/2023

  I will never work with this company again! Throughout my project, I perceived them to be inefficient and non-communicative. There were several instances where they have been dishonest and attempted to upcharge me for work that was included in our contract. They sell themselves as a 'full service' company, but this could not be further from the truth.We contracted with New DImensions to renovate our kitchen back in February 2022, making it very clear we needed this renovation done before our baby came in October - this was agreed upon in our contract.They did not start the job until September - 9 months later. They were completely unresponsive and not at all transparent about what was causing the delays. They JUST finished (January 2023) - 5 months after starting what should have been a 2-3 month job.New Dimensions also came to us with ~$15k of additional items they attempted to charge us for throughout the project, threatening to shut the project down if we didn't pay. Some of these were for things that were expressly called out in our contract, like some HVAC work and building out a few closets.Several times, they demanded we pay them early for milestones that had not yet been completed. It was exhausting to constantly be fighting with them every step of the way and caused long delays.When we brought up our dissatisfaction about thedelayed timeline andrepeated upcharges, some of the employees were downright offensive - literally screaming and yelling at us in a completely unprofessional way.For a full kitchen renovation, the biggest crew they usually sent was 2 people - often there was only one person on the job site. Often the men would arrive and wouldn't have materials they needed, so they would stand around not working all day. The 'project manager' dropped by the job site typically once per week and often didn't know what needed to be done. Frequently, the crew working had no idea what they were supposed to be working on when they arrived.