Complaints

On December 21, 2015, BBB contacted Hoverboard 360 concerning a pattern of complaints related to the company's customer service and shipping practices. Consumers told BBB how the company did not honor the advertised 2 day shipping guarantee. Many consumers reported waiting several weeks without receiving the ordered merchandise. Several that did get their shipments said they encountered a lot of difficulty with returns because they were unable to get a response the company’s customer service department either by telephone or email, despite multiple attempts. As of February 9, 2016, the company responded to BBB's communications seeking its voluntary cooperation in eliminating the underlying issues of the Pattern of Complaints. The company supplied a summary of what led to the issues the consumers had experienced but failed to provide a sufficient explanation of the plan/strategies it would implement to reduce or eliminate the underlying issues of the identified pattern of complaints.

In October 2016, BBB files indicate an ongoing pattern of complaints pertaining to merchandise bought from Hoverboard 360. Beginning the summer of 2016, consumers began contacting BBB after they were allegedly notified by Hoverboard360 that there is a product recall for hoverboards. Numerous consumers were reportedly offered a store credit to the company's online clothing store (hoverwear360.com) in lieu of a refund for the hoverboards they had previously purchased. Many consumers that sought to take advantage of the store credit claim they are unable to reach a customer service representative of Hoverboard 360 to begin the process of redeeming the credit. Other consumers say they simply want a refund for the cost of the hoverboards, but are unable to get one from the company. A significant number of complaints filed with BBB have gone unanswered by Hoverboard 360.