Dermatologist
Schweiger Dermatology Group, LLCHeadquarters
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Complaints
This profile includes complaints for Schweiger Dermatology Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 69 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/17/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *******
**** and they'd be in touch within 72 hours. They weren't! Fahad's supervisor - ********* - told me they couldn't do anything - Hillsborough had to call me. They didn't!I have filed FRAUD charges with my bank and now I'm notifying you. This may be a scam - because not everyone looks at their bank statement closely. My bank (***) said they couldn't catch it because when an ACH deposit is made, check numbers aren't used.Meanwhile, I'm still out the $309.29.Business Response
Date: 04/01/2025
Hi **** ***************** appreciate you bringing this to our attention and apologize for any inconvenience. We understand your issue has been taken care of. If you require further assistance, please contact:
***** ****** **** ****
** **************
***************************************************************Regards,
Schweiger Dermatology Group
Initial Complaint
Date:02/04/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
At this time, my complaint, ID ******** regarding Schweiger Dermatology Group, LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***** ******Initial Complaint
Date:01/16/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business recently bought the local business that I was consistently using.ZEL Skin and Laser Specialists in ***** and Plymouth ***The predatory billing practices began when ********* Dermatology Group purchased ZEL.On 1/14/2025, I received a bill from SCHWEIGER stating that I owed $20 on a $285 charge from Nov 20 2024.I checked my credit card and had paid in full $285. On 1/14/2025 I called the customer bill pay and the representative could not answer my questions about the alleged outstanding fee. I told them I paid in full at the time of the office visit the $285 charges from the visit on 11/20/2024. The representative then suggested that there was an additional "office fee" of $20. This alleged $20 was not listed on the invoice of the 11/20/2024 charges. I pay in full every time I visit the ********** and never was there a fee for "office visit" as a separate line item.They now in the email below (see below) state that the charge is for an office visit on 8/21/2024. This seems incorrect to me. They seem to be backdating extra charges for fees that were not in place at the time of the service. I refuse to pay this back-dated charge that never appeared at the time of service and my payment. I always pay full at the time of the service. Schweiger has terrible reviews and complaints about fraudulent and predatory business practices regarding billing. ****************************** 8:53AM (1 hour ago)to me You recently contacted our office with a question regarding your account with ****************************Thank you for your inquiry. Your payment of $285.00 on 11/20/24 was applied as follows: $20.00 was applied to your visit on 08/21/24 to pay off the balance for your *****, and the remaining $265.00 was applied to this visit on 11/20/24. The balance for your visit on 11/20/24 remains ****** view your current statement, please click here.Thank you,Patient Support ************************Business Response
Date: 02/04/2025
Hi *** **************** appreciate you bringing this to our attention and apologize for the mistake, which was due to our office accidentally not applying an Alle $20 coupon.
Our GM for this office has reached out to you to try to remedy the situation. Please contact her at your convenience and we are happy to accommodate you.******* ******
****** ******* *******
********* *********** *****
************************************************************************************
***** ************
******** ************
********* ************Initial Complaint
Date:12/27/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
At this time, I have not been contacted by Schweiger Dermatology Group, LLC regarding complaint ID ********.
Sincerely,
***** *****
o have it for future reference. About 2 weeks later I got a bill from the Schweiger where they submitted my last two visits (2 X150.00) to my insurance company. I called billing and they called me back about a week later and told me that the **. told him that the chemicals were free but not the **. visits. I was never told any of this! It is a shame as I did like the ** and the staff, but I feel like I was swindled, and I still have some spots that he hit that are not gone. I paid my portion of the remaining balance, but I am very disappointed that this office is not transparent with its clients.Initial Complaint
Date:10/03/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ******** ******* and I writing a formal complaint as well as a dispute of my claims as it relates to services received at Schweiger Dermatology on 7/20/24 (claim was received on 7/22/24). Claim #************* with ******. Schweiger Dermatology charged $650 for the services, of which I owe $416.47 of said claims. The appointment lasted 10 minutes at most (the claim states I received a 45 minute appointment). During the appointment, no invasive measures or biopsies were required so there should be no charge for a skin surgery.I request that you launch a formal investigation into the claim received by Schweiger Dermatology for services in which (1) the office visit should be 10 minutes, not 45 minutes and (2) the skin surgery should be removed from the bill. I already submitted this to Anthem and they told me they cant help because the dermatologist verified the claim is correct. I want the dermatologist to provide evidence of how long I was at this appointment because it was not more than 10 minutes. I have been trying to receive an answer from the dermatologist offices management since 8/21/24 and have just continued to be told it is being reviewed and they apologize. I will never return to this dermatologist because I think if I had come to them with an actual issue that required a biopsy or invasive measure they would bankrupt me. Doctors offices like this disincentivize United States citizens (even those that purchase health insurance) to go to annual check *** to screen for cancer/other health issues because of the cost associated with it (being charged $65/minute of a PAs time). I never want to get another health screen again (even when there are no findings of cancer or health issues) given the outrageous cost associated with an appointment of this type.Business Response
Date: 10/25/2024
Dear *** ********************* you for taking the time to reach out and share your feedback. After looking back at our records, it shows that your provider billed appropriately for your visit. As a courtesy, he even waived a portion of your bill. Routine preventative screenings are essential to maintaining good health, as they allow for early detection and management of potential health concerns. We hope you continue regular health screenings.
Please feel free to reach out directly to our billing manager Kare if there are any other aspects of your experience that we can address.
***** ********
Schweiger Dermatology Group
W: **************
******************************************************************Sincerely,
Schweiger Dermatology Group
Initial Complaint
Date:09/23/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Complaint Against Schweiger Dermatology for Fraudulent Billing Practices Dear Better Business Bureau,I am writing to report fraudulent billing practices by Schweiger Dermatology, which I believe violate New York State regulations and consumer protection laws.Provider: Schweiger Dermatology Date of Incident: February 2, 2022 Disputed Amount: $73.93 (originally billed $250.00)Insurance Provider: Fidelis Commercial On February 2, 2022, I arrived for a scheduled appointment, but their system failed to register my visit, leaving me without a doctor for over an hour. I was ultimately seen by an individual who did not address my concerns and appeared to lack proper credentials. I received no consultation or treatment.Afterward, I complained to the front desk, and staff acknowledged their error and offered to reschedule. I declined, having wasted my day. Despite receiving no legitimate care, I was billed $250.00. After disputing this charge, the bill was adjusted to $73.93, with a $31.69 courtesy adjustmentan acknowledgment of their wrongdoing. Nonetheless, they continue to pursue this payment and submitted fraudulent claims to my insurance for non-existent services.I have reached out multiple times to resolve this, but Schweiger Dermatology has been unresponsive and escalated the bill to ********************** without addressing my concerns.Moreover, a quick ****** search reveals numerous Yelp reviews from other patients reporting similar issues, indicating a troubling pattern of misconduct.Request for Action: I urge the Better Business Bureau to investigate Schweiger Dermatology for these fraudulent practices and the systemic nature of their billing issues. Their actions clearly violate patient rights.Thank you for your attention to this serious matter.Sincerely,******** ******* Phone: *************** Email: *******************Business Response
Date: 11/25/2024
Hi - We have looked into this matter and are happy to discuss your concerns with you.
Please contact our billing ****** ***** at **************.
Thank you,
Schweiger Dermatology Group
Schweiger Dermatology Group, LLC is NOT a BBB Accredited Business.
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