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Business Profile

Collections Agencies

Capital Currency Resolutions LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  It is completely bogus and I have not made a docusign online. I got a text fraud from my bank at ***** and agreed because the company misrepresented themselves as my loan company. I do not owe or have any debts to this company and the number they are using is a fictitious google number. Police report has been made and I want a full $1000 refund or will pursue and press charges For your reference, details of the offer I reviewed appear below. 



    Regards,

    ****** **** ***** *******

    Business Response

    Date: 03/12/2025

    Our office spoke with Mrs. **** ******* on 2/20/2025. When she had reached out to our office we had explained and provided documentation through email exactly what debt she had with us. After going over everything she had agreed to settle the account and signed and returned the docusign while on the line with us. The docusign we sent did include original creditor, original account number, and once payment was made we also sent a paid in full letter. So her account with us was considered closed. If she has any further issues she can contact us back at *************.

  • Initial Complaint

    Date:01/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by Capital Currency Resolution LLC they scared me into agree to a payment plan, but could not give me as to what the debt was for. However, I believed I might owe money as to falling on hard time. However, when I noticed my bank account being drafted for the 107.72, I tried to call the phone number listed, but it just gives a busy signal, and I cannot get through to anyone for explanation.

    Business Response

    Date: 02/10/2025

    Our office did reach out and spoke with Mrs. ******* on 12/20/2024 about an outstanding account she had in our office. Once we went over everything in regards to the account she agreed to set up a payment plan to settle her outstanding debt. After working with her and finding an agreement that would be affordable we then sent her all of it in an email she received before she had made any payment on her account. If she has any questions about her account she is welcome to contact us at ***** ********* We are also willing to void her agreement, refund the money paid, and place her account in a cease and desist status. If she no longer wishes to work with us to settle her outstanding debt.

  • Initial Complaint

    Date:12/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contact by a lady saying she was delivering papers to my home between. 3 and 5. If i do not answer she would go to my job. I then called the number she gave me and set up payment plan. But then after hanging up i quickly realized this is not my account. Now they have my debit card number .

  • Initial Complaint

    Date:12/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by someone & was told they’d be at my home between 3-5pm. They left a number for me to call, I called the number spoke with Ben Rivers. I was told that I have an outstanding balance of over $1,000 but to my knowledge I never did business with this company. It was said that my outstanding balance came from another company which I was not given a name of after aslimh. I was given the option of settling the balance for half of the amount or a payment arrangement. The payment arrangement was set because despite me not knowing what company this is actually coming from I did not want to make matters worse which is basically what I was told would happen. I’ve made 2 payments within the last 3 months but before I proceed with making future payments id like to know exactly who is the asking company for these payments. I was never given a date on when this originally transpired. After reading these complaints from others & seeing that they’ve had literally the exact same thing happen just doesn’t seem right. I’d like to be refunded for the money I spent until I’m fully aware of who I owe.

    Business Response

    Date: 12/16/2024

    We had spoken with Mrs. ***** back on 9/18/2024. When we had spoken with her we made her aware of the account she had in our office, original creditor, and account number she had with them. After going over the details regarding the outstanding account she had with us we then sent her an email that gave her this same information in writing. After reviewing the email while on the phone with us she signed and returned the email agreeing to the terms. If she has any further questions or would like another copy of the DocuSign she signed and sent back she is more then welcome to contact our office at ************** 

  • Initial Complaint

    Date:11/27/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I appreciate you saying you will refund me, I will keep this compliant open until I receive the entire $300 refund in my account. 


    Regards,

    ****** *******know for a fact that they don’t own this debt, another company does and I already paid them. The actual company that owns my debt contacted ***** *******employee for capital currency resolutions) on behalf of me and ***** didn’t even verify it was me before just giving my information to them. Good thing the company that owns my debt records all their phone calls.

    Business Response

    Date: 12/16/2024

    Our office spoke with Mr. ******* last on 11/29/2024. Mr. ******* explained to our office that he had settled the account he has with us with another office. After trying to explain that there must be some confusion because the account he had with us not only had a different creditor name, but also a different account number. We then received a call from a "compliance officer" that would not say which company they were calling from tell us that his account with us was already settled with them. So to settle any headaches for Mr. ******* and our office we will place his account in cease and desist and start the refund process.  

  • Initial Complaint

    Date:11/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on August 31,2024 I received a threatening phone call from an individual claiming I owed money for an old loan from ***** **** **** ** ******* **. The caller stated that if I did not immediately set up payment arrangements, they would come to my home or place of employment to serve a warrant. Under pressure, I made two payments—$225 on 08/31/24 and another $225 on 09/21/24—totaling $450. After making these payments, I contacted ***** **** **** directly, and they confirmed that there are no outstanding loans under my personal information. Additionally, I verified through the Virginia state database that there are no records of any unpaid loans in my name. Given these findings, I believe I was targeted by a fraudulent scheme and am requesting a full refund of $450.

    Business Response

    Date: 12/09/2024

    Our office did reach out to Mrs. ****** about an outstanding account she had with us. We did make her aware of the debt she owed and provided her proof of the said debt. The DocuSign we sent to the email she gave us provided her with the companies information, original account number and the terms that she had discussed with us to settle her account.  After she made the installments that she agreed to we sent her proof her account was settled with a paid in full letter that was also signed and returned. Everything was negotiated and agreed to before any payments were taken on the account.  

  • Initial Complaint

    Date:11/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company called and seemed professional and I took them for their word until I realized they could not give me an answer on who the original creditor was, just a list of creditors they buy debt from. I have since closed my account I was to use to pay this and I will not be dealing with them again.

    Just like the other complaints threatening me with coming to my job etc… please cease and desist all contact hence forth.

  • Initial Complaint

    Date:11/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called me from a blocked number stating that if I didn’t call this number back that they would be at my house or work by 3 pm today that If I don’t sign they will proceed with getting a warrant for my arrest. Called my mother saying the same thing. I was willing to pay back if I owed something. I was told I would get email verification of my payment plan and what was owed. Never received anything. I set myself up for them to pull $50 a month from my account. They have been pulling $53.36. I am not even sure the full amount I supposedly owe. Tried to reach out to the number for the company and it is always just a busy signal.

    Business Response

    Date: 11/25/2024

    We have tried to reach out to Mrs. ****** about the account she has in our office. We sent her another copy of the agreement she made with our office to the email that was provided  to us by her. This email included the terms that she made with us to settle her account. This email also includes contact info for the rep she set up the agreement with as well. If she has any further questions she can contact the floor supervisor Sam R*** at **************

  • Initial Complaint

    Date:11/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ****** *****ly uncomfortable being called by a random man telling me he is coming to my house without a valid reason, he said then I guess you will be uncomfortable! I asked him what my address was and he also refused to answer me. I let him know that I now fear for my safety and if he comes near my home he will meet my husband and 2 very large pit bulls as well as my neighbor who is a ******** ***** ****** ******* for making me fear for my safety and refusing to answer my questions or provide me with any information as to why he would come to my home. This is harassment and I will file charges against this company for fraud, identity theft and harassment. I am stating this for the record, I want no further contact by phone, text, email, or in person from any employee of this company!

    Business Response

    Date: 11/08/2024

    Our office has spoken with Mrs. ***** on 11/8/2024 and after going over the information with her we will ensure that any further contact about the account in our office will be sent to her via mail. At this moment we will refrain from sending any letters via certified mail.  

  • Initial Complaint

    Date:11/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ***** *****

    Business Response

    Date: 11/19/2024

    After reviewing the account here in our office it shows Mrs.**** had spoken with a rep in our office on 11/4/2024. We informed her about the outstanding account she had with us and even sent her a ******** that included the terms of the agreement which was signed and returned to us. All of this was done prior to making any payment on her account with us. We will start the refund process for the payment that was made. We will also ensure that no further contact is made from our office.

Capital Currency Resolutions LLC is NOT a BBB Accredited Business.

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