Reviews

Review Details

• Review fromBrad R

  Date: 05/11/2024

  I ordered a product from Toolbox supply who was the seller on *******.com. The product on *******.com was listed as a box of 10 for a certain price. I ordered 5 boxes of 10 for a total of 50 pieces. Once the order was shipped, but before I received it, I could tell by the weight of the shipment that I was only shipped 5 individual pieces instead of 5 boxes of 10 pieces. I contacted Toolbox supply, who acknowledged the product description on *******.com was wrong and I should just refuse the shipment from UPS and they will issue a full refund. I refused the shipment and never took delivery of the product. Over a series of seven small refunds Toolbox supply only refunded $13 of the total purchase of $43.29. When I contacted Toolbox supply multiple times about the balance of the refund they agreed to issue the remaining balance of the refund, but never did. The last response I received from Toolbox supply was: "We did check with ******* and it shows full refund was successfully processed. In case if you have not received the refund we request you to please contact ******* directly." I checked with ******* who also promised a full refund but still hasn't issued it. I would not recommend Toolbox supply because they simply refuse to process a FULL refund for an order I never took delivery of and was returned unopened. I regret doing business with toolboxsuppy.com
  

  Toolbox Supply

  Date: 05/15/2024

  On April 8, 2024, the customer was issued a complete refund of $43.49 through *******.com. We encouraged the consumer, as a third party in this transaction, to contact *******.com to track their refund, which we had already provided. We led the consumer in the proper direction. Our warehouse location is - Toolbox Supply, 291 Wolf Road, Latham, NY 12110. Thank you. Customer service.

• Review fromKimberly R

  Date: 03/09/2024

  Not credible and cannot find items ordered less than 24hrs prior. Ordered through *******, didn't need the item after all since my wallpaper came down intact. Asked for cancelation, was told "Once it has been picked by our warehouse employee, it becomes virtually impossible to find a package." This was sent in email by Henry D*****. So once the order goes to the employee, they have no clue what happens to your order? They don't scan it afterwards, they don't scan it to ship, they don't know when or if it ships since it's impossible to find? I worked as a shipping warehouse manager for decades, not once did I or an employee not know where a package was, even after it left the warehouse. He further said "the amount of time, not knowing for sure if the package is even there will further compound the problem, so we are only able to stop an order if the item has not been picked yet." So this let's me know they cannot keep track of orders. Buyer beware, they don't know where your item is in their own warehouse how can they know it gets to you.

• Review fromMike S

  Date: 09/07/2023

  Caveat Emptor! Clickbait prices showing lowest model and least expensive price, but images portray the higher level/upgraded product that is more expensive and/or options that are not included in the base price. Not even a footnote stating optional items shown at extra expense. No country of original related to manufacture, and safety (UL listed, DIN, etc) descriptions. No shipping details of the carrier/tracking until purchase(?). Reviews culled from a variety of sites does not bode well with the aggravation that others have experienced in their purchase and customer service ratings.
  

  Toolbox Supply

  Date: 09/19/2023

  Please provide us with the order # as well as the name listed on the order, since we are unable to locate the order using your name (mike s), email, and zip code. Please send us the information so that we can assist you further. Please accept our apologies for any inconvenience. Thanks, Customer service.

• Review fromTheresa G

  Date: 08/17/2022

  SCAM! Please don't believe a single thing they say. I kept trusting they really were trying to solve the problem, but each 'solution,' I GOT BURNED AGAIN. WAY too much money lost trying to think they were really trying. Oh, BTW, this won't post until I give my full name to Better Business Bureau so the Scam company can confirm I am a real customer. Well BBB, the scam co. (of course) will say I am not a customer and you won't post this. hmm....or will you, BBB, understand there would be a lot more 1 Star if you didn't ask the scam company if we exist./ valid.

• Review fromJoshua T

  Date: 07/01/2022

  I almost bought wire from this company because they Advertised some really awesome prices only to find out that every single add offers a particular price for their products but when you click on the link the actual price is 3 times higher then what they put down it wasnt just one advertisement either, it was every single advertisement. I think they are using shady tactics to increase page traffic. What a shame.