Reviews

This profile includes reviews for Aer Lingus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aer Lingus has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aer Lingus

  300 Jericho Quadrangle Ste 130 Jericho, NY 11753-2716

• 

  Aer Lingus

  10000 Bessie Coleman Dr Ohare Airport Chicago, IL 60666

Review Details

• Review fromBora U

  Date: 02/28/2024

  In March 2020 I bought 4 tickets from Aer lingus ($3200 total) from *********** to ****** through Expedia. Due to covid flights cancelled . I never received a clear communication about refund or credit. later Aer Lingus shut down flights from ***********. When I contacted Aer Lingus in 2022 they said I need to contact expedia. Recently *********** flights are reinstated and I contacted them again through Expedia. Now they say it's too late. Tickets are expired and they won't give me anything.

• Review fromrenee s

  Date: 12/12/2023

  This airline it terrible. I purchased seats with extra legroom. paid about $380. However, at time of check in I was only given the option to enter our credentials for my itinerary and then prompted to print my boarding passes. The boarding passes moved us from row 8 to seats in row 22. My boys are 6'4" with a waist of 28 inches and 32 inches. The are not overweight and the seats were so close together we could barely fit in the seats. My sons knees were smashed between the seat in front of them. They had to sit sideways for an 8 hour flight to Ireland. The airline said they have the right to collect money for extra leg room and can change seats if they want to and they refuse to refund me the difference. The flight attenant advised the airline will help us. I am not giving up on this. I have filed a complaint with the US ********** of ************** and will continue to write letters and raise my voice. This is not ethical and should be illegal to collect money and not provide the services we paid for. RS

• Review fromErin R

  Date: 09/25/2023

  EDI-DUB No PreCheck Communication from Aer Lingus. Only two check-in agents were available for a long line of travelers. I informed one of the agents that I might miss my 8:10 flight due to the limited number of check-in agents. I was told that it "wasn't an issue" and asked to return to the line. At 7:30, the agent announced that passengers for the 8:10 flight should come to the front of the line. This resulted in 40 people ******* to the front, still problematic. Despite my rushed check-in, I arrived at the gate to find that the flight was delayed. It was unclear why this delay wasn't communicated earlier to avoid the mad dash to the gate. After a 45-minute delay, we finally boarded. Many passengers had to rush through customs to catch their connecting flights. Unfortunately, there was no Aer Lingus staff present to guide or assist passengers with connections. DUB-*** During the boarding process, a stewardess stopped a passenger in the aisle to engage in a lengthy conversation about a book they were holding. This caused a delay for all passengers trying to reach their seats... Really???As a vegan, I was not informed that I needed to request a vegan meal in advance. There appeared to be only one vegan meal on the plane, and I was initially given a vegetarian meal, this led to a discussion with the staff about the difference between vegan and vegetarian diets. Four hours into the flight, I asked for something to eat due to feeling light-headed and nauseous. After a 30-minute wait, I found the stewardess at the back of the plane engrossed in her text messages. I explained the situation and was given a bag of roasted corn nuggets. Aer Lingus does not provide non-dairy creamers either. This airline is unorganized, prehistoric, and impervious to a changing competitive world. 1st and last time I fly Aer Lingus. Forced to provide 1 star.  

• Review fromAndrew R

  Date: 07/13/2023

  The company has terrible costumer service. We booked 3 tickets for ** including a baby. They cancelled our seats within a day of departure. Then booked our baby on a separate flight from us. Then tried to cancel her ticket and turn her ticket into an infant ticket so that way she would not be entitled to a seat. They refused to transfer our call to anyone who can help with the situation, saying that managers/supervisors are not contactable and we would only receive a callback within 72 hours, which would have been after our original and new flights would've landed in our destination.Had to reiterate multiple times that we paid extra money to have these specific seats and required a seat for our baby, especially since it was a 7-8 hour flight.Our original flight was scheduled for the 14th they said they can only book us all together for the 18th.After saying this was unacceptable they tried to move the flights to the 16th and have no idea what the compensation would be for a two day delay.They continually tried to refund the ticket so my child would lose their entitled seat. Then she spoke to me in a condescending manner and threaten to hang up and make us lose our seats, after being on the line for over an hour, she refused to do anything that could possibly help us.The company does not give the customer service agents any way to fix issues like this, and after reading the other reviews it seems they have no interest in fixing it or making it right by any of their customers.

• Review fromJeremy L

  Date: 09/29/2022

  I don't recommend this Air Lingus anymore. I've been on the phone with them in August & recently in September. The call centre is a joke, agents are rude, argumentative, provide misinformation, etc. Apparently, they do not have supervisors.And, when I ask to speak to a supervisor, the agents disconnect the calls. Long wait times, no resolutions, no empathy, poor training. Calling out recent agents: *******, ****************, ***. Including poor communication from ********, Customer Relations Executive via email. She does not return emails in a timely fashion, at all. I have wasted over ***** British Pound Sterling and they always threaten me on the phone to pay more money to make a change. Interesting, the website allows some free changes... yet... when you call an agent they lie and each agent has a different story, nobody is on the same page. There's no supervisors to speak to, agents disconnect calls. And, I have now lost ***** GBP. ***, return my emails, please, I provided my number to reach me. I want a FULL refund. You sporadically reply -- your agents are ruthless and unkind staff. I used to love to fly Aer Lingus, I never had problems with crew staff. What was my beloved airline, is now become a dismal failure in the staff members hired for the call centres. I appalled at the poor levels of customer care/support. I plan to file compliment with the ***************, if this is not handled in the next day. I want a full refund from *** to DUB and DUB to *******... and will re-book with a better airline like ****** ******** ** *****. They care about their customers. *** you have my email and phone numbers, I expect you to reach out to me immediately to resolve the full refund, I will proceed in 1 day to file a complain with the BBB.

• Review fromSerina M

  Date: 09/20/2022

  Aer Lingus is pure trash. Save you money and find a different way to ******. They do not answer the telephone or respond to emails. They do not honor their refund system. They will give you the run around when you do get a hold of someone. Absolute worst airline ever!

• Review fromKristine D.

  Date: 07/28/2022

  I love Aer Lingus and am a loyal customer. But their customer service is greatly lacking in access and responsiveness. Due to a death in the family, we needed to cancel our flight. We needed to contact customer service to get the special bereavement form (different than the standard form on the website). Unfortunately, it took over 2 1/2 hours on hold with Aer Lingus phone and chat to get the form, at a time when I was needed to help with funeral arrangements, etc. They should not name it this hard! No one ever answered the phone. The chat function is nearly useless - they ask for info, then respond by asking for more info and then not responding to your question for hours. Having not heard an answer to our request, I am now again on hold on the chat screen - gave been on hold for over 4 hours so far today. It should not be this hard. Hire more staff.

  Kristine D.

  Date: 07/28/2022

  Update: After nearly 6 hours on **, I heard back and they have processed a full refund dud to bereavement. Wanted to make sure those reading the review know that. I have been told it will take a few days to process, which is to be expected.

• Review fromRosie E

  Date: 07/10/2022

  It has been six days since our family of four landed at *** from EDI via DUB. All 6 of our checked bags are missing. We have called, left messages, emailed, repeatedly with ZERO acknowledgement from Aer Lingus. We have no idea where are bags are and when and if they will be returned to us. We have reached out about compensation as well with ZERO response. Utterly disgusted with this company.