About

Local BBB:

BBB of Upstate New York

BBB File Opened:

5/15/2023

Business Started:

4/8/2021

Business Incorporated:

6/9/2021

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Jeremiah Craig

Business Management:

Mr. Jeremiah Craig, Owner

Additional Information

Refund and Exchange Policy

Returns and Exchange Policy
At Jeremiah Craig Media LLC, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes returns and exchanges may be necessary, and we are here to assist you through the process. Please read our policy carefully to understand your options.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges on the following conditions:
Defective Products: If you receive a defective product, please contact our customer service team within seven days of receiving your order. We will be happy to arrange a refund or exchange for you.
Unused and Unworn Products: If you wish to return or exchange a product that is unused, unworn, and in its original condition, you may do so within seven days from receiving your order. However, please note that certain products are exempt from returns and exchanges (see Section 2).
2. Non-Returnable and Non-Exchangeable Items
The following items are not eligible for returns or exchanges:
Customized Products: Any product that has been customized, personalized, or made-to-order specifically for you cannot be returned or exchanged unless it is defective.
3. Return and Exchange Process
To initiate a return or exchange, please follow these steps:
Contact us via [phone/email/live chat] within the specified return or exchange period.
Provide your order number, product details, and reason for the return or exchange.
Our customer service team will guide you through the process and provide you with the necessary instructions, including the return address (if applicable).
Ensure the product is securely packaged in its original packaging (if available) and include all accessories, tags, and labels.
Ship the product back to us using a trackable shipping method. The shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to a defective product.
4. Refunds and Exchanges
Defective Products: If your return is due to a defective product, we will refund the full purchase amount or provide an exchange, including any applicable shipping fees.
Unused and Unworn Products: For eligible returns and exchanges of unused and unworn products, we will issue a refund for the purchase amount minus any shipping fees. Alternatively, you may opt for an exchange for a product of equal or lesser value. If the desired product exceeds the original purchase price, you will be responsible for paying the difference.
5. Conditions for Returns and Exchanges
To qualify for a refund or exchange, the returned product must meet the following conditions:
The product must be in its original condition, unused, unworn, and with all original tags, labels, and accessories intact.
The product must be returned within the specified return or exchange period.
6. Non-Refundable and Non-Exchangeable Fees
Please note that shipping fees, customization fees, and any other non-refundable or non-exchangeable fees associated with the purchase are non-refundable.

Business Categories

Online Retailer, Marketing Consultant, Social Media Marketing, Advertising, Boots, Social Media Consultant, Digital Media, Musicians, Music