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Business Profile

Mosquito Control

Mosquito Joe of the North Shore NY

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Vincent M

    Date: 07/24/2024

    BURNED AND KILLED PLANTS AND GRASS, NO DECREASE IN *****, SAW AN INCREASE AFTER 3 MONTHS OF SPRAYS.Would give zero stars if I could. I regret choosing Mosquito ***. From start to finish, my experience has been nothing short of a nightmare. The communication is atrocious, both with me and within their own team. The office staff and technicians don't seem to talk to each other, leading to multiple mishaps.The first time they came to spray, they "got confused" and didn't even spray my backyardthe whole reason I signed up in the first place. After four sprays, I saw no decrease in pest activity; in fact, the pests seemed to increase. I was told I wouldn't see a decrease unless my neighbors also sprayed, which makes their "barrier spray" completely useless.They blamed a small bucket with an inch of rainwater that was there for less than 12 hours for my pest problem, despite having done three months of sprays. The last straw was when they dumped a ton of granules in my grass and flower beds, burning and damaging my plants and killing my grass. You can see in my photos the absurd amount of granules they put down.I've tried nonstop to get in contact with the manager. Initially, I was transferred to someone who promised to call me back in 15 minutes but never did. I called three times today to speak to this manager. The first two times, she wasn't available and didn't call me back. On the third call, the receptionist told me my file was handed off to a different team.Even after canceling my service almost a week ago, I received an email today stating they are scheduled to come tomorrow for another spray. This level of incompetence is unbelievable.Overall, this has been a frustrating and damaging experience. I strongly advise against using Mosquito ***, and wish I would've asked around because everyone I've spoken to mentions having a similar experience.

Mosquito Joe of the North Shore NY is NOT a BBB Accredited Business.

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