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Business Profile

Plumber

Gold Star Plumbing, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.2

Average of 5 Customer Reviews

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Review Details

  • Thomas J

    Date: 02/02/2024

    WISH I COULD GIVE 0 stars. I am not a person to ever write a review, but from the experience with Gold Star I absolutely feel inclined to do so. I had to have them come back 3 times in the same month and spend $4,000 later (DISCOUNTED). I will first start off by saying the technicians themselves ******************* were courteous and did everything they were instructed to the best of my knowledge. However, it doesn't excuse the fact that my heat wasn't fixed on 3 separate occasions, for the same error code that kept showing up. They had to constantly be on the phone with the manufacturer, but neither of them could figure it out. The communication clearly was lacking and poor because they made us replace the entire control panel that was not really anything to do with the problem. Total scheme, we fell for it and 2k down the drain. Heat didnt work after they replaced it. Then they come back the second time and talk to the manufacturer again. Manufacturer tells them it's the thermostat now that we need a new one, for ANOTHER $700. THE NEXT DAY, HEAT NOT WORKING. Now a third technician coming out, has to go on the roof to check the vents outside. WHY THIS WASNT DONE FROM DAY 1 IS BEYOND ME. would of saved us ***** and time. I also checked with the previous owner of the house who informed me that ******** was the one who installed the system. Yet we Gold star doesn't have anything on record for installing this for us, and claims they didn't install it. Yet the sticker is right on the boiler system itself. So they are also a bunch of liars. NEVER AGAIN WOULD I EVER RECCOMEND THIS COMPANY TO ANYONE. TOTAL SCAM I WANT MY MONEY BACK.

  • JOAN S

    Date: 05/24/2023

    The repairman was courteous, polite and very knowledgeable. He was efficient. Solved the problem of clogged kitchen etc. drain and cleaned up afterwards. I'm sorry I didn't get his name but check your service call list. I certainly hope he and his expertise gets a special acknowledgement by your company. I will make it a point to recommend your services to my neighbors and friends. Thank you for making this senior citizen very happy.

  • Jim R

    Date: 04/13/2023

    ***** was fantastic. Timely, honest, thorough, understanding and helpful. Highly recommended.

  • Tricia P

    Date: 03/23/2023

    The receptionist was courteous and helpful. The company sent a professional plumber. He changed the faucet and fixed the sink stoppers to perfection. He cleaned up before he left. I had a good experience and would use this company again in the future.

  • Walt M

    Date: 01/28/2023

    Quick. Professional service with personable crew.Very happy with the experience.

Gold Star Plumbing, Inc. is BBB Accredited.

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