We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Housewares

Lorena Canals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • lori a

    Date: 07/21/2024

    Unhelpful and seems to only care about money.I reached out to them for help with my order through Nordstrom of one of their rugs.********* did send me a Lorena Canals rug but it was not the correct style. I returned it immediately and Nordstrom has given me a variety of reasons why they won't refund me including, the rug looks worn, not right item...I called Lorena Canals to help support me wiht this issue and they were anything but empathetic or willing to assist.You see, their rugs are made differently. They have different textures, loose thread like designs and such. MY STRONG belief is that Nordstom returns thought this rug looked worn or used because of their different designs. We opened the box and sealed it back up knowing right away it wasn't the correct color or size of the rug we ordered. I didn't look at it in depth but it did not appear worn BUT IT was the incorrect item.all I am asking is for them to help me since this is a $375 rug.I filed a police report against ********* and called my bank in the meantime but how difficult is it to help one of your customers with a order issue by reaching out to Nordstrom.I imagine they don't know the details of your rug designs like you do.This is unfair and horrible service by both parties and I won't rest until I am refunded in full I might never order another Lorena Canals rug after this either as what kind of company refuses to help in a situation like this?The site won't let me put in the order numnber so I have to redact it. Order number:Order date: 06/07/2024 Items on the way PRODUCT IMAGE Lorena Canals Pine Forest Washable Cotton Rug BROWN ****** **** One ****

Lorena Canals is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.