Reviews

Review Details

• Review fromHeidi P

  Date: 03/05/2024

  The owners of this business I are beyond rude, they are unprofessional and accuse their customers of fraud. Their employees did not pick up our trash that was clearly labeled two weeks in a row. They drove right past it today and did not stop. Upon calling the company immediately after their guys drove past, their response was to call me a liar and that I probably put the tags on after their guys left. They accused me of putting a fake tag on the trash. Things a bold faced lie. I buy tags at our local mart and have no time or reason to defraud anyone. This company should not be allowed to treat people this way. I am switching companies today, despite having an account for three years, they do not deserve my business.

• Review fromMatt B

  Date: 03/15/2023

  They will find any reason not to take trash -a few lbs over the 25lb limit, bin placed two feet from the curb instead of directly onto it. The biggest issue is that they will not refund the difference of your payment when you try to cancel the service because of the inconsistency and pettiness. Very poor customer service.

  Doug's Trash Service

  Date: 03/16/2023

  Your trash was left on Monday because it was overweight, per the Tompkins County Tag system. You have been notified in the past of this issue. The trash guidelines have been emailed to you, they are posted on our website and Facebook page. I am not sure what your feel is inconsistency or petty? We can not and will not remove trash that is not properly tagged, it is a law and the tags cover YOUR weight of your trash (disposal fees) of your trash at the county. If not properly tagged with enough tags then you are not covering your cost of your disposal fees.
  As far as the tag system go's we can not remove trash that is not properly tagged, that is a Tompkins County Law that we as a license hauler must follow. We are at risk of losing our haulers license if we "cut customers some slack" and that is something we will not do. We as a hauler and you as a Tompkins County Resident must follow the trash tag laws.
  Your container was over weight, with not enough tags to cover the weight there.. According to your own weighing of your trash you state "I weighed the trash after it was refused. It was 35 lbs, so would have required two tags instead of one" I let you know per our guidelines, you will need to split up the trash into 2 dump-able 30-45 gallon trash containers and place enough tags to cover the weight of each bag in the containers.
  I also emailed you the Tompkins County trash laws that we must follow and a link to our FAQ on our website. Your request cancel services was received and your account has been closed. If a refund is due to you it will be mailed out to your address on file.

• Review fromBetty K.

  Date: 08/17/2022

  Along with the others their customer service skills suck. I get one person calling and screaming that I owe money and then another calling like five minutes later saying the same thing but not screaming just being blunt. I have had several problems with them just leaving my trash. Then I have to pay someone else to pick it up. I had one call screaming at my daughter and saying she is me and when am I going to pay them. I was at work when she called. Last I knew this was harassment. I will not send anyone there.

  Doug's Trash Service

  Date: 08/19/2022

  In looking over the history of your account, this account has only received 1 payment in 2022 with a past due amount being carried over from 2021 also. This account has been placed on shut off for non payment a few times, the reason your trash is not removed is due to non payment. On July 14th we did removed extra trash for you and a extra fee was added to your billing, that invoice is also still outstanding. At this time this account is on shut off for non payment with a past due balance not paid.