Reviews

Review Details

• Review fromPaula B

  Date: 08/05/2024

  I am writing to formally express my deep concerns regarding the care, my mother, has been receiving at your facility since her admission on the beginning of July 2024. I believe that her treatment has not met the standards expected of a rehabilitation center.Since her arrival, she has reported numerous issues that demonstrate a lack of timely and adequate care. For instance, on one occasion, she called for assistance to use the bathroom at 2 PM but did not receive any help until I contacted her at 6:30 PM. Moreover, I am alarmed to report that, as of August 4, 2024, my mother has fallen three times within your facility. I received a call regarding her last fall at 6 AM, August 4th, 2024. When I arrived to see her, I found her folded in two, sitting in her bed and sleeping. I attempted to reposition her and noticed that one of her legs appeared purple, while the other seemed to be retaining fluid. This observation raises serious concerns about her circulation and overall well-being.Additionally, while adjusting her, I discovered pills in her bed that were part of her daily medication regimen. Specifically, I found blood pressure medication that should have been administered at 6 PM the night before. This means my mother went more than 12 hours without proper blood pressure regulation.When I sought information from your staff regarding who was responsible for my mothers care , I was informed that I could not receive names due to HIPAA and privacy regulations. While I understand the importance of patient confidentiality, I believe, as her daughter, I have a right to know who is caring for my mother.I urge you to take my concerns seriously, as I was a witness to some inattentive nurses. Patients calling, begging for water and the response of your staff is they need to ring the call button. It is crucial that immediate steps are taken to ensure that she receives the appropriate attention and treatment that all patients deserve.

• Review fromCeleste S

  Date: 04/23/2024

  When my mom first arrived to Glengariff ********************** The staff introduced themselves and said anything I need let them know. I was warned by a resident family member. She told me your mom just got here you will see. My mom has been moved 4 times in 2 months. My mom currently has a runny nose a cough with mucus trying to get a hold of the facility Doctor. I left a message for the social worker to call back ( nothing). There are 2 buildings ***** which is brand new then Glengariff which reminds me of one flew over the cuckoo nest. I literally cried when I saw my mom's new room on the 2nd floor. The 2nd floor stinks it reaks of bowel movement. My mom's poor roommate. Her bed was on the floor. The the supervising of Nursing said because she will fall out the bed. Please NY ********** of ****** do an unannounced visit to the 2nd floor. Glengariff building. I don't know why she doesn't have bed rails instead of the bed on the floor her feet touching the floor. My mom is in a wheelchair and can easily roll over her roommates feet. The residents wasn't dressed properly not even my mom who has 18 outfits. Her bar of soap and toothbrush went missing. When I complained about brushing her teeth, and using soap, deodorant, perfume, lotion,shampoo and conditioner. Which by the way I provided. The staff is very overwhelmed and overwork. They are extremely understaffed, the Glengariff dietitian told me my mom has to wait until 7:30 p.m. to eat because the facility doesn't have enough trucks to deliver the food. And the residents in the ***** building get their food first (WHY????).We only been there 2 months already numerous complaints. The transportation staff member approached me got up in my face in a threatening manner. The only one thing that stayed consistent was the concierge *************************** he tried to solve all my issues. At this moment. I am looking to discharge my mom. I have a upcoming meeting praying there is availability. I hate it here