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Business Profile

Auto Repairs

Hudson Automotive Repair & Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    At this time, I have not been contacted by Hudson Automotive Repair & Service, LLC regarding complaint ID ********.


    Sincerely,

    ***** ******


    e converters fault (stress od new converter psi), and you recommended I need a new transmission and suggested that I pay to replace the part for a used transmission at $2500, and that you would provide labor for free. I asked you on evening of May 1, 2024 to send me any photos of corresponding issues with dates, which you failed to provide. Your work order clearly states a warranty of the torque converter itself 3/28/2024, - then per the work order it would be your responsibility to contact ****** to cover the issues/ warranty and to repair accordingly, which was not done or suggested as an avenue of resolution.I was not comfortable with that suggested agreement made on May 1, 2024, because I felt it not accurate, nor was I willing to put a used transmission into my car, even if you were to pay for it, after consulting several mechanics who warned me of the risks of doing so. They all advised against it.Total owed to pay: *********

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    At this time, I have been contacted directly by Hudson Automotive Repair & Service, LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

     

    There has been some minimal contact, yes. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *****************************

    roof of a Servpro visit and there were no photos despite multiple requests that they be taken.Ater about ten months I began to be concerned that the $8000.00 Safari Rack and Awning had not arrived. I was told that it had been ordered but could not be delivered because *** had no forklift to take it off the truck, and the company would not deliver it for that reason. I was told the awning couldn't be ordered until the Safari Rack was delivered. Research by myself revealed that the Safari Rack had never been ordered, the company had no record of *********************** or Hudson Automotive, nor did they have a policy of needing a forklift present to deliver a Safari Rack. Despite multiple requests to see proof that the rack was ordered, it was never provided. We are now in legal action to get a refund, which *********************** has decline to provide; not even to get his loaner sofa back. The sofa in the pictures is not what we asked for..

    Customer Answer

    Date: 12/05/2023

    At this time, I have been contacted directly by Hudson Automotive Repair & Service, LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

    The business does not want to refund my deposit although they did not do the work or order the equipment as promised  

    It is my impression that they spent the money I gave them on something else and no longer have the funds to return.  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *****************************

Hudson Automotive Repair & Service, LLC is NOT a BBB Accredited Business.

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