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Business Profile

Heating and Air Conditioning

Capital Heat, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Capital Heat Inc installed a ****** HVac at our house in 2020. Since October 2023 the thermostat on our ****** has given a warning and shuts the furnace down. We have since then had multiple service calls and we were charged for every single visit. So far we have spent approximately $400 dollars on this unresolved issue. We have been trying to get in touch with anyone at the management level at Captial Heat Inc for the last 2 days. Each time we are assured that someone from their management will call us to resolve this issue but this hasn't happened yet. We are unable to travel as the heat in the house can stop working at any point posing a huge risk to our property.

    Business Response

    Date: 02/19/2024

    We're actively working with the customer to resolve the issue.  

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  After numerous complaints made to Capital Heat they failed to resolve my cooling issue.  Up until August 8 I was without Air Conditioning. Therefore I called ** ******* ******* who resolved the issue in 8 hours.  As a side note the technician was confused why the thermostat was in the basement. I spent $1,517.41  for the visit which I would like reimbursed.  I spent $12,600 on a new air conditioner in October of 2022 and I should not have had problems so quickly. I can only conclude the initial installation was faulty and Capital Heat was unable to remedy their faulty installation. 

    Regards,

    ******* *****

    Business Response

    Date: 08/22/2023

    The business told BBB that they resolved the complaint for this customer.  

    Business Response

    Date: 08/23/2023

    The above-mentioned complaint is incorrect at no point was the customer "without cooling" and the installation of the thermostat in the basement being incorrect is a false statement also. We upgraded the thermostat for the customer to an ****** and added room sensors to it to allow the customer to control his system from multiple locations in the house to maximize comfort when he occupied the space and turned off the setting to control from the thermostat so essentially it doesn't matter where the actual thermostat is located. We use this approach in many applications with great results. Capital Heat stands behind the work that was performed at this house. 

    Customer Answer

    Date: 08/29/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
    I called Capital Heat in early August because my house was not being cooled. Capital Heat indicated that they were sending their best technician.  Upon arrival the technician was not able to cool the home and indicated he had no experience with the ******* system.  Capital Heat offered no further remediation.  Therefore I called another company that got my cooling up and running in one day. I spent $12,600 in the fall of 2022 for a new heating and cooling system.  I should not have had to spend $1,500 tofix a brand new system. Capital Heat should stand by their product and reimburse these expenses.  

    Regards,

    ******* *****

    Business Response

    Date: 08/30/2023

    We have no further comment.  We stand behind our last response.  

Capital Heat, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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