Reviews

Review Details

• Review fromBrian P

  Date: 09/30/2024

  Overall we're happy with the fence and the crew that installed it were good, but the process and sales/contract team were a real pain to work with. ******* in particular does not seem capable of using technology or does not want to deal with women. My wife was coordinating everything and All Island would not contact her or respond to her repeatedly. They always reached out to me. I asked them no less than 5 times to change the contact info to her. They would reply to me and remove her. When it came to the contract they signed my name despite I never saw or signed the contract. ******* told my wife verbally they would remove dirt. When we asked the crew to do so, they said they can't. When my wife spoke to *******, he said we should check the contract. Again, the contract which I did not sign. Then after the job, there was a difference of $8 as a balance and they called me (again not calling my wife) to settle this balance. When I expressed my frustration, they still insisted I pay the $8. $8 is enough to be done with them forever. We don't recommend this company.

  All Island Fence & Railings

  Date: 10/01/2024

  Thank you for taking the time to share your feedback. We are pleased to hear that you are happy with the fence and that our installation crew met your expectations. However, we sincerely apologize for any frustrations you experienced.We strive to provide excellent customer service. We appreciate your feedback regarding communication, and we will address this internally to ensure that all team members are responsive to both parties involved in a project.Regarding the contract, we aim to be transparent and clear in all our dealings, and we regret any confusion that may have arisen.Additionally, we would like to remind you that we provided a generous discount on your project at the outset, as we value your business and wanted to ensure you received the best possible ********** for the outstanding balance, we understand that it may seem trivial, but we appreciate your willingness to settle it.Thank you again for your feedback, and we hope to have the opportunity to improve your experience with us in the future.

• Review fromNaria M

  Date: 05/08/2024

  *************************** the office manager and ***** his assistant are horrible representation for this company. I asked that there be no signs placed on the home in accordance with New York Penal Law ****** advertising the company without my permission. ***************************, who ignorantly and rudely stated that it was not illegal to advertise on homes with no solicitation requests stated that it would not be removed because "they're not coming all the way back to ****** to remove a sticker." Unfortunately people like this who think they can bully others don't understand the consequences of it.

  All Island Fence & Railings

  Date: 05/09/2024

  Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and would like to address the concerns you have raised. We take pride in providing excellent service to all our customers, and we strive to address any issues promptly. The sales representative that you have been working with offered to come and remove the sticker for you. We do appreciate your business and apologize for any misunderstanding.