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Business Profile

Cosmetics Sales

FragranceNet.com, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.42

Average of 124 Customer Reviews

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Review Details

  • N. C

    Date: 02/19/2025

    13 days shipment never arrived, hard to get customer support on the phone. Still waiting on delivery would rather just have my money back if someone answer the phone or at least the company had a better online refund/cancel order system in place. Never again

  • Charmayn V

    Date: 02/13/2025

    BEWARE when ordering on line the prices posted can change and lower soon after placing your order!!! Placed an order on line went back 20 minutes later to buy for a gift same product was $3 less. Spoke to customer service they say price fluctuating and can not give credit or refund..Also they have FLASH DEAL OFFERS giving $20 off your purchase but your not able to activate coupon..BEWARE

  • Sean S

    Date: 01/28/2025

    Re: Fragrancenet.com I placed an order on 01/26/2025 understanding products would not go out until the following business day. I paid extra for 1-2 day expedited shipping. **** immediately created a label, but as of today, they are still waiting for product from Fragrancenet.com and the seller has not responded to my email. They should not offer expedited shipping if they cant fill orders in time promised.

  • LH H

    Date: 01/12/2025

    I sent the package back OVER two weeks ago and still no refund. This company seems like a huge scam.

  • Olivia Y

    Date: 01/10/2025

    Im very disappointed with the way this company handled a return I made. I had not even opened the box and sent it back immediately, taking care to provide all the necessary order and item numbers so that whoever was processing the return had less work to do. It took them a long time to correspond with me. They didnt seem to take much time or effort with my return and to top it all off, they let me know, after they received the returned item, that they will not refund my tax or shipping costs, which means I paid $20.00 for absolutely nothing, besides hassle and effort on MY end. What an ungrateful company, made me feel very cheated. I already felt bad for mistakenly ordering something I wanted to return and somehow this company made that experience a whole lot worse. Not a good business in my opinion. ************ needs to learn how to appreciate and take care of their customers, otherwise I will not be the only consumer they will lose.

  • David L

    Date: 01/02/2025

    I ordered Black Opium from Fragrance Net. The price was good. However, the fragrance does not last so my wife thinks it is a knock off. I tried to contact the company on their website. When I put in the order number it says no such number. I emailed them with no response. I called and got a robot that says they can't take phone calls. On the website it says you can chat, but there is no way to access chat. I think the game is to just wear you down as you try to contact them, and you just give up. Do not buy from this company.

  • Claire G

    Date: 12/27/2024

    I should have read these reviews before buying. I just bought for more than $300 lately in Dec 2024 and the items have not been delivered. They dont pick up their call and did not answer my emails. My first option will be to file a dispute against them. I wont let them go free with my debit card money. I was so stupid not to pay instead with a credit card.

  • Tina H

    Date: 12/26/2024

    I bought o bottle of cologne from ************* a bottle of Creed cologne it isnt real Creed they send a imitation knock off the bottle on the website had Creed written in black the bottle they provide is clear and the lids are not the same and the scent is not creed its a knock off

  • Jessica C

    Date: 12/26/2024

    Order 12/17/24 they took my money and I didn't receive any email confirmation now they can't find my order, they don't answer the phone, they respond with the same email information how can I give them an order number that they never provided me! My package was supposed to arrive before Christmas as stated on the website now I don't have the product or my money and the customer service is a joke! How can you not find my order???? I will never order from here again and I will keep emailing them everyday on company/personal emails until I can get answers on where my product is or where my money is!!!!????

  • Aubrey B

    Date: 12/20/2024

    I ordered my product a few days ago and my screen froze but it took the money from me. When I go to my emails, I haven’t gotten an email. I tried reaching out to them through email and call but didn’t get any response. And they still have my money

FragranceNet.com, Inc is BBB Accredited.

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