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Business Profile

Computer Repair

G7 Computers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

This profile includes complaints for G7 Computers's headquarters and its corporate-owned locations. To view all corporate locations, see

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G7 Computers has 2 locations, listed below.

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    • G7 Computers

      101 Leicester St Canandaigua, NY 14424

    • G7 Computers

      101 Leicester St Canandaigua, NY 14424-2063

    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The $525 refund check from G7 was received today.

      Thanks for your assistance

      Business Response

      Date: 01/06/2025

      We mailed you a check twice.  I do not understand how they did not get there.  Please confirm your address and I will overnight a check.  Thanks

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We will accept a check for $525.00.  Please have the check issued as soon as possible and confirm that it has been sent.  Thanks.k order. On 11/20/24 John (G7) wrote “It is not going through. Is your card OK?” On 11/21/24 John wrote “Do you have *** ***?”

      We have attached documentation of the above.

      Business Response

      Date: 12/09/2024

      We tried to issue the refund but it is not going through to their card.  I asked how they would like to get the refund, but never heard back.  Should I mail you a check?

      Business Response

      Date: 12/18/2024

      Check for $525 was mailed to you.

    • Initial Complaint

      Date:07/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COMPUTOR WAS NOT REPAIRED DOING SAME PROBLEM COMPUTOR STILL QUITING AND WAS NEVER OPENED UP THEY SAID THEY REPROGRAMED ONLY AS SOON AS COMPUTOR GETS WARM QUITS PLUS NOW WE HAVE INSTRUMENT CLUSTER PROBLEMS WE DIDNT HAVE BEFORE.TRYING TO CONTACT G7 ON PHONE AND EMAIL NO RESPONSE

      Business Response

      Date: 07/29/2024

      Full refund was issued.

    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early May I sent a defective computer toG7 Computers. Gave them my **** card number and they billed me for $275.00 Advertised as no charge if unrepairable. Invoice #******dated 5/12/24 states computer unrepairable. G7 only communicates by texting. Was told they couldn’t credit my credit card but could send me a check. I agreed. After several attempts by texting no refund. I can send you a picture of the receipt if you’d like

      Business Response

      Date: 07/25/2024

      Refund was issued in full.  

    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      I did not receive a refund until well after I complained. It wasn’t until the BBB got involved that a refund was issued. Which means when the business emailed me saying a refund would be issued that was a false statement. If I had not continued to communicate and get the BBB involved I would have been at a complete loss. Looking at all the BBB complaints the issues with this business are the same, people all have similar issues with items not getting fixed and refunds not getting issued until complaints are lodged. This business needs investigated. 

      Regards,

      ****** ******








      Business Response

      Date: 07/11/2024

      The refund went through yesterday and we emailed you a copy of the refund receipt.

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an ecm repair from this company and was told that that would be unable to repair. Was told a refund would be processed never received money back to my card. Asked the contact John about the issue he said that a paper check has been sent through the mail. Waited a month and a half and still have not received the money back. This part was for a man in his 80s who uses his truck everyday and is on a fixed income this company should never be trusted. Every time I try to call and get in contact with g7 computers I get a text saying they are short staffed and can only communicate through text

      Business Response

      Date: 07/10/2024

      Refund has been issued in full.

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent computer from 2008 **** ****** s to be fixed. Received item back and car ran worse. Company said they would refund and no payment received. Now they say they have to refund to ****** but still no payment received.

      Business Response

      Date: 06/10/2024

      The refund was issued.

    • Initial Complaint

      Date:03/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      G7 Computers said if the PCM/ECM is not repairable they will refund the money I paid
      ($225)
      When they received the item, they didn't even open it they said co'z it was already repaired. But still they charged me $225 leaving me thesame problem I had. It was so disappointing. It was a hard earned money...

      Business Response

      Date: 04/01/2024

      Refund complete in full.  The unit was not faulty.

    • Initial Complaint

      Date:02/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *****








      Business Response

      Date: 02/12/2024

      We issued a full refund.

    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is advertised online as G7 computers and promises to fix and or repair car electronic computer module..(ecm). They also stated that if item was not fixed or repaired that would return item with my personal check. They returned item and was returned without any explanation of what if anything was found or resolved. In addition they damaged item ecm module and kept my personal check of $225. Please investigate this company as highly unethical business practices...please help and resolve.* ******* ******* **********************.. thank you

      Business Response

      Date: 12/29/2023

      The unit was repaired and send back to the customer.  We did not damage it, we fixed it.  If it is not working, you can send it back here at no charge or we can issue a full refund.

    G7 Computers is NOT a BBB Accredited Business.

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