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Business Profile

Blood Bank

CSL Plasma

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Tracey M.

    Date: 05/07/2025

    I have been donating for four years, and have never been deferred. After seeing, personnel changes over and over. Building relationships with so many people, even though it takes all types of people to make the world go around. As many people complain, however ppl complain about everything. If you didn't want to go donate just don't go,vis what I would say to may ppl. I've built many relationships with so many there, and will miss them. However, after the donation today,the poker as we call them walked away for not even two minutes, and the equipment for the new (REVISED) machines made my blood leak out. The Lead Poker autism said you going to be deferred. This particular location is not what you know but who you know. I've seen this over and over, and could never say anything. I'm not complaining about the situation called regulations. But if a poker walks away for (2) TWO MINUTES, and the equipment malfunctions. How many red blood cells has a person lossed. I was just just mentioning this to a donor earlier that day, and I truly believe, my comments was repeated. I'm not knocking the so called procedures, but I've seen it at the Elmwood location too many times, if you ain't drinking they juice you are Out of luck. I've been through many personnel changes, procedure changes, no saline, removing bonuses, all of it. I wish them all well, but they never know who knows who, and I have followed up on a complaint to the government to have them checked out. It's already DO

  • Margaret M

    Date: 07/12/2024

    I have been a csl client since 2020. Yesterday 7/10/2024 I had a very unfortunate incident {not the first time) which left me discouraged and livid...I went to the Elmwood Avenue location only to find the facility doors locked due to no nurse on staff...I traveled by 2 buses in a thunderstorm to get there...the doors were locked and we were told the facility didn't have a nurse and wouldn't open until 9:30 a.m. Against my better judgment I decided to wait in line for the doors to open. At approximately 9:10 a.m. the doors opened and we proceeded into the building. I was having my vitals taken and it was determined I had to have my yearly physical with the nurse before I could donate. At that point it was announced that there would be no physicals given due to no nurse on staff!!! I was very upset and asked if I could be compensated for the inconvenience of my time and travel. I was told no! Is that good customer service to penalize me for there lack of management? I asked to see a supervisor and I was told they were in a meeting...I left and had to take 2 more buses to travel all the way to Lackawanna CSL to donate. Do you really feel that this was fair to me? Is this anyway to run a business? It's a poor principle of good faith...I have donated over 200 times and helped over 400 people and this is how I am treated just doesn't seem right...I worked over 25 years in customer service and I always honored the clients to the best of my ability...Shouldn't you do the same at CSL Plasma? and how did you open your doors and allow donors to start donating without a nurse on staff? Isn't that against your policy. I pray you do the right thing and acknowledge that I deserve to be compensated for this...Respectfully, ******** ******** 

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