Reviews

Review Details

• Review fromVincent L

  Date: 08/08/2024

  I think they might be out of business. I've had to request payment the month following the anniversary of my install and haven't heard anything back from them. From my experience they do not automatically send you payment beyond your initial install.

• Review fromZachary H

  Date: 04/30/2024

  I have gotten paid $100 twice starting in 2021 and again in 2022...then just recently I noticed that I never got 2023's $100 payment, so about 10 days ago I emailed and set up a time to have them call, but they never called. I emailed several times but no response except an automated one, and their phone goes to an answer that tells you to email, and you can't leave a message. So what gives? I would have given 1 star, but I did receive $200 so far, but they owe me $100 now.

• Review fromLiz V

  Date: 07/28/2023

  I have waited 2 days to complete the 10 minute telephone interview. I've tried at least 10 times to call and never get a human. I've made 4 appointments for the calls 3 yesterday and 1 today and never received the call. I sent numerous emails and never received a reply. I could never imagine staying in business if it's ran like this is

  CoastFi

  Date: 07/31/2023

  Hi there. It appears our customer support team has responded to you multiple times informing you that we no longer are servicing your area. Apologies that this is not the answer that you are looking for. You are welcome to apply again in the future if we require coverage in your area!

• Review fromMichael P

  Date: 04/04/2023

  Unfortunately, CoastFi doesn't live up to what it promises, and much of its positive feedback seems attributable to very questionable sources. Since signing up for CoastFi over two years ago, I haven't experienced any issues with my network, and only occasional minor issues with CoastFi's equipment connectivity. That said, multiple attempts to partake in it's referral program proved fruitless; coverage areas were cited for the decline of multiple of my referrals. To my dismay, in some instances it seems arrangements were made to circumvent referral offer pay, by enrolling new license holders independent from their referral.Ultimately, following the initial 12-month period, subsequent payment was only ever received if contact via email was made, specifically within 30 days of completion of each 12-month period. CoastFi was never proactive about issuing any payment. Timely request for it were necessary for me to paid.Additionally, CoastFi's agreement used such broad language and sweeping terms to essentially avoid any possible responsibility, for anything, at any time, under any circumstances. Regardless of the legal standing to actually back it, CoastFi views its agreements as optional, seeing them as voluntary to honor, but mandatory for users. CoastFi claims the right to completely ignore, change, or terminate any agreement it feels like even without ever telling anyone.This corporate strategy, or lack of ethical business practice, combined with the deceptive tactics in the nature of it's offers, and the huge cost of it's property to users who become responsible for anything that happens to it, plus the other undisclosed requirements, hidden stipulations, and especially the fact you may not ever even know you're license agreement was terminated, in which case, if you reach out about your payment from CoastFi, you may find out everything you did was for nothing, but that it will cost you over $600 for equipment not returned right away or the right way.

  CoastFi

  Date: 04/05/2023

  Hi there! Were sorry to hear that your referrals were not accepted for placement. Our coverage team only approves coverage in areas we need coverage. If youve been requested to return your hotspot it is because we either no longer require coverage in your area or we need to address a technical difficulty with the hardware. If you have any questions or concerns please direct them to ********************************

• Review fromJohnny B

  Date: 03/05/2023

  Well, all these reviews seem to be outdated to how CoastFi is currently conducting business. My assumption is that they no longer have a business. Everywhere Ive gone to reach someone so that I can get my year 3 payment, seems like a ghost town. Well, Im already frustrated finding out that they were mining Helium this whole time and Im sure made a killing compared to what theyre giving. Im cool with that. It wasnt as if I was gonna start mining. What I do want is my hundred dollars that they owe me. As of right now Im about to unplug the box they sent me and see if it can be sold and cut all ties. I dont like being ignored or scammed.

  CoastFi

  Date: 03/19/2023

  Hi Mr. ****** We have reached out to your messages several times on ******** instructing you to email us at ******************************* (found on our website) to discuss. The name you have listed on this review or on your ******** profile do not match any customer records, and as such we cannot figure out how to contact you. Please kindly email us at *******************************!