Reviews

Review Details

• Review fromLeslie L

  Date: 12/02/2024

  ******** customer service. They will have you waiting for 2 hours for car service. Me and my child need the transportation because he cant physically take public transportation. When I call to follow they either lie and say what they think I want to hear or they are really rude.

• Review fromSyl C

  Date: 04/01/2024

  It has been the worst experience we have had, being the first and the last. You provide a very poor service, terrible from the dispatchers to the drivers all with a bad attitude and do not help and lie about the waiting time

  Metro Luxury Corp.

  Date: 04/02/2024

  We are truly sorry to hear about the negative experience you encountered with our service. Your feedback is crucial to us, and we genuinely appreciate you taking the time to share your concerns.We deeply regret that your experience fell short of your expectations and that you encountered issues with both our dispatchers and drivers. Providing excellent customer service is our utmost priority, and we sincerely apologize for any inconvenience caused by the attitude and behavior of our staff.Please rest assured that we take your feedback seriously and are committed to addressing the issues you've raised. We will be conducting internal reviews and implementing measures to improve the professionalism and attitude of our team members, as well as enhancing our communication processes to provide accurate waiting time estimates.We understand the frustration and disappointment you must feel, and we want to make things right for you. If there is anything specific we can do to rectify the situation or if you would like to discuss your experience further, please don't hesitate to reach out to us directly via email.Once again, we apologize for the inconvenience and disappointment you experienced, and we sincerely hope for the opportunity to restore your faith in our service in the future.Thank you for bringing this matter to our attention.Warm regards,

• Review fromNydia F

  Date: 05/16/2023

  Metro Luxury car service is unprofessional and not reliable. We waited 45 minutes for a driver to arrive to take my elderly aunt to her doctors appointment. We arrived late to the appointment and almost had to reschedule. When we were done with the doctors appointment I called the car service for a driver to pick ** up and was told a driver would be picking ** ** in 15 minutes. After waiting 25 minutes I called again and was told the traffic was heavy and that the driver would be picking ** ** in 20 minutes, After waiting over an hour the driver was a no show. We had to call for another car service to take ** home.

  Metro Luxury Corp.

  Date: 04/02/2024

  Dear *****,I am writing to express our sincere apologies for the inconvenience and frustration you experienced with Metro Luxury car service. Your feedback is invaluable to us, and we deeply regret that we did not meet your expectations on this occasion.We understand how crucial it is to provide reliable and timely transportation, especially for important appointments, and we are truly sorry for the delays and inconvenience caused during your aunt's doctor's ****************** know that we take your feedback seriously and are actively investigating the issues you've raised to ensure they are addressed promptly. We are committed to improving our service and communication processes to prevent similar incidents from happening in the future.While we cannot undo the inconvenience you experienced, we would like to offer our sincerest apologies and assure you that steps are being taken to rectify the situation. If there is anything specific we can do to make it right or if you would like to discuss your experience further, please don't hesitate to contact us directly at **************************************** again, we apologize for the inconvenience and disappointment you experienced, and we hope for the opportunity to regain your trust in the future.Thank you for bringing this matter to our attention.

• Review fromIe W

  Date: 09/12/2022

  Worst car service in existence. Arrived 45 minutes after booking time and I missed my appointment. When I called later on for pickup, they gave me a 25 min ETA. Well, 25 min later I get a text saying ETA is in ANOTHER 20 min. Then they called telling me I have to share the ride with another person or else I have to wait even longer. For immunocompromised or sickly individuals this is even more unacceptable. Absurd and unbelievable.

  Metro Luxury Corp.

  Date: 04/02/2024

  We appreciate you taking the time to share your recent experience with Metro Luxury car service, and we want to extend our sincerest apologies for the inconvenience and frustration you encountered. Your feedback is incredibly valuable to us, and we take your concerns seriously.Reflecting on your experience during 2021, a time when the challenges brought on by the pandemic were particularly pronounced, we understand the added stress and uncertainty you may have faced. We recognize that reliable transportation is essential, especially during such difficult times, and we deeply regret any disruption to your plans.Throughout the pandemic, our team worked tirelessly to adapt to changing circumstances and ensure the safety and well-being of our valued customers. However, we acknowledge that we may not have met your expectations during your specific booking, and for that, we are truly sorry.While the pandemic may be behind us, your feedback serves as a reminder of the importance of consistently providing reliable and dependable service to all our customers, regardless of external circumstances. We are committed to learning from past experiences and continuously improving our processes to better serve you in the future.Please accept our sincere apologies for any inconvenience caused, and if there is anything specific we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to reach out to us directly at ***************************************** you for bringing this matter to our attention, and we appreciate your understanding and patience as we strive to enhance our service.