Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Services

Sentry North Appliance Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Carmella L

    Date: 04/30/2024

    Water was dripping through basement ceiling. The refrigerator is directly above. Sentry arrived that day. He vigorously turned the water valve to shut off the ice maker line. The dripping stopped. I then noticed that the stem to the water valve was had broken off, which means he just disabled my ice maker. I asked him if he had a new one in the truck. He said he did not but that it was easy to do, and if he came out it would be a $68 visit plus parts that he broke. A part that was under 10 years old and in clean condition. He wrote up a $150 invoice for a 20 min visit. As he pulled from my new driveway, I hailed them to return to pick up a tool they left.
    I then noticed a fresh oil stain on my driveway. I gave him the tool and said he was leaking oil. He said, " No, it is water." It was 40 degrees that day! No way his air conditioner was on. I had used this company before - and felt so let down this time. I called again the next day. I told the dispatcher the situation: broken part, oil in driveway, denial of his marijuana stench. She said to buy the $12 part and he would return. I bought the part, called to schedule, and the dispatcher said he will not return because the part was rusty. Good riddance to incompetent arrogance.

  • Douglas G

    Date: 11/15/2023

    This company has the worst customer service possible. I went in to drop off a small kitchen appliance (blender base) to see if they had a replacement part. The female employee kept me waiting for almost ten minutes while on a personal phone call. When she reluctantly came to assist she had no idea and said the guy would need to look at it. I called the next day and was told that he took it apart and didn’t know how to fix it. I said I just needed a gasket or I-trig replaced and there was no need to take it apart. I went in th next day to explain and the guy just started yelling at us and said he didn’t want to have anything to do with us and hollered that we should just take the base and get out. He kept yelling something unintelligible as we were leaving. It was freighting and horrible experience. I would leave zero stars if that was an option.

Sentry North Appliance Service, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.