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Review fromVirgene and Gary W
Date: 07/09/2024
Purchased 2 flag poles that are defective and can't get any resolution to the problem. The warranty states you have 365 days to return if not satisfied with your purchase for any reason. Have made many calls to Kevin since June 1, 2024 to get this problem solved but have not gotten any answers. We were willing for them to send us 2 new poles and return the defective ones back or get our money refunded. Love the flag poles but they won't work as advertised. When we received the poles there were parts missing, makes us think they were defective and set aside but were accidently sent to us. Called on phone and left message 18 times between June 1, 2024 and July 5, 2024. Receive call back 5 times and every time he was still checking on what they could do. Very poor service after the sale.
Atlantic Flag and Pole
Date: 03/09/2025
Dear ******* and ****, Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you faced during this process. As a small, family-owned American business, we deeply value each customer and strive to uphold the highest standards of service. Your experience was indeed a rare anomaly, and our intent was always to fully investigate the issue, including checking the product, installation methods, and other possible factors contributing to the problem. After a thorough review with our engineers, taking additional time to fully evaluate your concerns due to the unique nature of your case; we honored your request by replacing both flagpoles at our expense, with new ones shipped out to you shortly after our final correspondence in July 2024. We regret that our communication during this process fell short of our usual standards. Your experience is very important to us, and we have taken steps internally to improve our responsiveness and ensure better communication moving forward. Atlantic Flag & Pole is proud of our nearly 2,600 verified positive reviews on Judge.me and almost 200 positive reviews on ******, which reflect our unwavering dedication to customer satisfaction and the quality of our products. As a small, family-owned American business, we appreciate every customer and constantly strive to provide exceptional service. Thank you again for your patience and understanding. Warm regards, Nick S. Atlantic Flag & Pole Team
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