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Business Profile

Awnings

Southwest Awnings, Inc.

This business is NOT BBB Accredited.

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Review Details

  • Robert L

    Date: 05/18/2025

    I had a pergola installed when I noticed a few months later that Tyler and crew spliced several tubes together. These tubes are the very first tubes to be installed and are the shortest tubes at ~15 feet. I called to discuss why these tubes were spliced when all the other tubes that are 16 to 30 feet in length are not spliced. Not sure if these spliced tubes were measured incorrectly, cut incorrectly, from another job, or something else. I was told it’s a common practice to splice tubes. I mentioned it’s unacceptable and makes no sense to be splicing these short tubes when you have 30 foot tubes with no splice and that I’d like to have them replaced. He sends me a bill saying it’ll be $850 for material and labor. Once again I called him to discuss and I said I paid you a lot of money and that this was not installed correctly. His standard answer is that it is a common practice to splice and it’s installed correctly. I mentioned I’m willing to pay for the material and wait until you have a job in my area and that there is no need for a special trip. He said he’s not going to do it unless I pay and that he doesn’t work for free. Be very careful.

Southwest Awnings, Inc. is NOT a BBB Accredited Business.

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