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Business Profile

Online Travel Agency

Travel Avion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a trip cancelled on Nov 2 and am still waiting for a resolution/refund. The trip was booked using Avion points on WestJet flights. The trip was originally booked to depart on Nov 3, WestJet at some point changed the departing flight to Nov 2 and notified *** but I was never notified. I found out on Nov 2 when I was trying to check in. At the time (and even now) the itinerary is showing as Nov 3 on the *** site. I spent several hours on the phone with an agent on Nov 2 with no resolution. I called back on Nov 9 and was told there would be a resolution by Nov 12. There is still no resolution.Apparently Avion did a system upgrade on June 3, 2022 - I haven't had any issues prior to that, and I haven't received any notifications since.For example my previous Avion reservation was for an Air ****** flight, booked Feb 27, 2022 - there were several itinerary changes and I received email notifications for each one.For the reservation in question I booked on July 19, 2022 (after their systems upgrade. I was told (on Nov 2 *after* I found I'd already missed the flight) that WestJet had changed the flight in August and notified Avion.. *** accepted this change on my behalf.I've talked to them many times and so far they are just giving me the runaround. Their site still shows the (incorrrect) Nov 3 departure date.I've received no updates, and it's weeks beyond when they told me this issue would be resolved.I missed my trip to ******** along with $600 USD of non-refundable tickets *********************** ************

  • Initial Complaint

    Date:09/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used Avion points for grandchild's trip to ******.Was charged with points extra because grandchild was under 18 years old.Xtra points equaled the same amount as the stated no. of point required. Unfair and totally uncalled for .How is one to know that this is the deal offered.I want my extra points back.*************************

Travel Avion is NOT a BBB Accredited Business.

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