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Important information

• Additional Info:

  BBB has received information this business misrepresents itself as Apple, Inc. and solicits consumers immediately after having malware messages on their computers. BBB contacted Kain Technologies, LLC to address current business practices. The business did not respond.
  
  According to the Federal Trade Commission (FTC), consumers should use caution upon solicitation from tech support services:
  
  "-Don't give control of your computer to a third party who calls you out of the blue.
  
  -Do not rely on caller ID alone to authenticate a caller. Criminals spoof caller ID numbers. They may appear to be calling from a legitimate company or a local number, when they're not even in the same country as you.
  
  -Online search results might not be the best way to find technical support or get a company's contact information. Scammers sometimes place online ads to convince you to call them. They pay to boost their ranking in search results so their websites and phone numbers appear above those of legitimate companies. If you want tech support, look for a company's contact information on their software package or on your receipt.
  
  -Never provide your credit card or financial information to someone who calls and claims to be from tech support.
  
  -If a caller pressures you to buy a computer security product or says there is a subscription fee associated with the call, hang up. If you're concerned about your computer, call your security software company directly and ask for help.
  
  -Never give your password on the phone. No legitimate organization calls you and asks for your password.
  
  -Put your phone number on the National Do Not Call Registry, and then report illegal sales calls."
  
  If you wish to receive more tips and information regarding tech support services, please contact the Federal Trade Commission (FTC) at www.ftc.gov or on 877-382-4357.