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Business Profile

Computer Software

Pdfguru.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

    Business Response

    Date: 04/29/2025

    Dear *******,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on April 21, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of MX$799 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we have confirmed charges totaling MX$838. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institutions processing times.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF Guru Team

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company ended up refunding me

    Sincerely,

    **** ****

    Business Response

    Date: 04/28/2025

    Dear ****,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on April 18, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that all charges (totaling $50.98) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF Guru Team

    Customer Answer

    Date: 04/28/2025

    The company ended up refunding me

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********** credit card moving forward.

    Business Response

    Date: 04/16/2025

    Dear ******,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on February 5th, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that you have been fully reimbursed for all charges totaling $99.98. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF GURU Team

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** **** <****************************>Sat, Apr 5, 2025 at 11:05 AMTo: ******************** am writing to formally lodge a serious complaint regarding a highly deceptive and unethical charge made to my credit card.On March 28, I used your service to translate a PDF document and paid $0.99 for a one-time use. At no point during this transaction was I clearly informed that I would be enrolled in a subscription or charged any recurring fees.However, to my shock and outrage, on April 4, I discovered that you charged me $49.99 without any prior notice or explicit consent. This is a clear case of misleading and predatory business practices. Hiding recurring payments behind a seemingly small one-time fee is not only unethicalit borders on fraud.I demand an immediate and full refund of the $49.99. If I do not receive confirmation of the refund within 3 business days, I will escalate this matter to my bank for a chargeback and report your company to the relevant consumer protection authorities. I will also consult my legal counsel and pursue further legal action if necessary.This kind of manipulation of unsuspecting users is unacceptable. I expect a prompt response and resolution.Bingqing (***) Wang8691 Mox Card

    Business Response

    Date: 04/07/2025

    Dear Bingqing,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on March *******, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that all charges (totaling $50.98) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF Guru Team

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed pdfguru a few times, they confirmed my cc details and then - after charging me $49.99 - told me that I do NOT have an active subscription. I requested cancellation multiple times via email. I do not want a subscription that I did not request and would not use.I was charged on March 18 and would like my funds refunded. The follow up response have not been answered

    Business Response

    Date: 03/25/2025

    Dear **,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on March 11, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that all charges (totaling $50.98) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF Guru Team

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have refunded me. Thank you for your help.
    ****** *******

    Sincerely,

    ****** *******

    Business Response

    Date: 03/20/2025

    Dear ******,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.Our records indicate that on March 6, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.Upon thorough review of your account, we have confirmed charges totaling $51,98. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.Should you have any additional questions or require further clarification, please contact our support team at ******************************. We remain committed to assisting ******** regards,
    PDF GURU Team

  • Initial Complaint

    Date:03/18/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

    Business Response

    Date: 03/18/2025

    Dear *******,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on February 23, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
    Upon thorough review of your account, we have confirmed charges totaling $50.98. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF GURU Team

  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a one time fee of 99 cents for one tax paper. Then suddenly I was charged 49$ that I had not assigned up or agreed to pay. I did not see anything stating there would be charges beyond the one time 99 cent charge for the one time use.

    Business Response

    Date: 02/12/2025

    Dear *****,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on January 15, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal. We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we have confirmed charges totaling $50.98. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.Should you have any additional questions or require further clarification, please contact our support team at ******************************. We remain committed to assisting you.

    Best regards,
    PDF GURU Team

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ****

    Business Response

    Date: 02/06/2025

    Dear ********,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
    Our records indicate that on January 25, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
    Upon thorough review of your account, we have confirmed charges totaling $*****.Given the circumstances, we have authorized a complete refund of this amount.We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting ******** regards,
    PDF GURU Team

    Customer Answer

    Date: 02/24/2025

    On 2/6/2025 *********** stated I would receive a refund within 7-10 Business days. It is now 2/24/2025 and I still have not received my refund.

    Business Response

    Date: 02/25/2025

    Dear ********,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on January 25, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that all charges (totaling $51.98) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF GURU Team

  • Initial Complaint

    Date:01/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business charged for a trial $1.99. Then charged $1.99 again as well as a $49.99 charge. The transaction did not clear yet, the service was never used and the company refuses to refund the money. "It is against their policy." Is what they tell me. So they will charge anyone and run with their money even if the service is not used. These unfair practices should be against the law. I would like assistance getting my money back.

    Business Response

    Date: 01/28/2025

    Dear ******,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on January 12, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we have confirmed charges totaling ***** USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

    Should you have any additional questions or require further clarification, please contact our support team at ******************************. We remain committed to assisting ******** regards,

    PDF GURU Team

Pdfguru.com is NOT a BBB Accredited Business.

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