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Business Profile

Jewelry Stores

MATI By Kabana Jewelers

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for MATI By Kabana Jewelers's headquarters and its corporate-owned locations. To view all corporate locations, see

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MATI By Kabana Jewelers has 3 locations, listed below.

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    • MATI By Kabana Jewelers

      616 Indian School Rd NW Albuquerque, NM 87102-1231

    • MATI By Kabana Jewelers

      201 Romero St NW Albuquerque, NM 87104-1418

    • MATI By Kabana Jewelers

      2240 Q St NE Ste F Albuquerque, NM 87110-2072

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Bruce B

      Date: 07/29/2024

      Some 15 years ago I purchased the most beautiful ring of 14 carrot gold with 4 small diamonds and 6 inlayed opals. The ring initially cost several thousand dollars and rapidly became my wifes favorite and she wore it on a daily basis. For 15 years, the ring was perfect, and yet time took its toll and with a few of the opals cracking and falling out. We sent the ring back to Kabana for rejuvenation work and I picked the upper level opals for replacement. The ring was resized as well. The charge for this was $3800 yet I thought it was worth it, because of the beauty of the ring and it being my wifes favorite. I thought another 15 years would be a good trade, but this time she wore the ring not on a daily basis and certainly took it off for recreation and exercise as well. Seven months after receiving the ring, three out of the six opals chipped or were cracked with pieces falling out. I again sent the ring back to Kabana and this time they wanted $1900 to repair the ring. I made the point that it had lasted for 15 years initially and that the repair of seven months ago was obviously not the quality of the new ring and was faulty. Kabana refused to make any sort of concession and were very poor communicators. I found this unacceptable to have to spend nearly $6000 in the space of seven months for the same repair. This lack of customer support has soured me on ******************** jewelry for sure. Why pay 3800$ if it doesnt get fixed correctly. I have thus decided that I have purchased my last piece of jewelry from Kabana and that their customer service and repair is not only substandard but willfully inadequate for a company with such a reputation as being a fine jeweler. In my opinion, Kabana has shot itself in the foot with poor customer service and communication, emails unanswered, and I would be very hesitant if I were a customer looking to purchase their jewelry now.

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