We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Light Fixtures

Gallery Home Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixtures.

Reviews

This profile includes reviews for Gallery Home Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gallery Home Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Gallery Home Center

      6 Alba Ln W Long Branch, NJ 07764-1200

    • Gallery Home Center

      2300 Liberty Dr Northampton, PA 18067-8718

    Customer Review Ratings

    1.08

    Average of 12 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • NS H

      Date: 11/10/2024

      Scam! Ordered a chandelier in early August of this year. The chandelier was advertised to ship in 3-5 business days. When I didnt receive the chandelier, I followed up with **** ****** who was the contact and every time got told its going to take another 4 weeks with various excuses each time. Reported this scam to my bank. The company emailed me saying they canceled my order, but still have not received a refund.

      Gallery Home Center

      Date: 12/05/2024

      Hi, We apologize for the inconvenience. We have checked our system and can see that the order has been refunded. Thank you!

    • Reno S

      Date: 04/23/2024

      This company is a SCAM, SCAM, SCAM!!!! I ordered a chandelier Nov. 30 2023. Original arrive time was 4 to 6 weeks. Every month they tell me it will be next month. I called mid April of *************************************************** and they said they will email the company and it should be refunded 24 to 48 hrs. Its now a week later and my order has not been canceled and no refund has been given. This company needs to be investigated by the feds. SCAM!!!!!!!!!!!!!!

    • J C K

      Date: 04/18/2024

      They advertise shipping within 7-10 business days. Not going to happen. Shipments come from ***** so they are at the mercy of lots of red tape. STILL.. they are not transparent about their process. For WEEKS AND WEEKS I have been given various excuses about my delayed order by several different people, always with a promise that it will ship next week and that I will get an email with tracking info as soon as it ships. There are three items I ordered. Last week I was told all three would come this week and the famous line about the tracking info. Two items actually did arrive, today, but no email with tracking info. Made my weekly call to the company. Now they are saying it is in back order, still, and it should be here the middle of next month. with an email OF COURSE. I asked what the hold up was customs. I asked where it was coming from. Should have known its coming from *****. Im sure I will eventually get everything I ordered, but they are not honest about shipping process. Order if you must, but if you need the item next week, shop elsewhere.

    • Ben R.

      Date: 03/12/2024

      Ordered a ceiling fan for $325 on Jan 31 2024 with shipping 3-7 business days and 6 weeks later there's nothing. Every time i call i get told that the ship is coming in Friday and will ship the following Monday.SCAM! SCAM! SCAM!Indoor/Outdoor Ceiling Fan - Vintage Rustic Propeller Wood Indoor/Outdoor Ceiling Fan - 60" Diameter - G7-18/15/4561 1 THESE PEOPLE NEED TO BE SHUT DOWN!

      Gallery Home Center

      Date: 04/01/2024

      Hi,We have issued a full refund to the customer.Thank you!

    • Steven M

      Date: 02/20/2024

      Fans ordered and paid for but 4 months of back orders and shipping delays. They say they will ship in 3-5 day when ordering and dont tell you they have no stock until you call and ask why the product has not arrived. I think they take orders and money from customers and dont even order stock until full ocean containers are sold. At this point they have had my money for 4 months (I got so frustrated with poor communication and multiple delays I cancelled once and reordered). Be sure you have at least a couple months to wait on product and you dont mind them holding your money interest free while you wait.

    • Christopher P

      Date: 02/16/2024

      This company is a scam and they fact that they are still in business is even more egregious. I order a ceiling fan in Jan for 339 as well. Always stated it was on back order. Do not i repeat do not order form them. You will have to go through your bank to get refunded.

    • Fatima J

      Date: 02/07/2024

      This company is a scam. I ordered 4 ceiling fans. Was told ** receive my order in 10 days. When 1 month passed and no sign of my order I contacted customer service who told me the items had not been shipped but might get to warehouse in next shipment. I told **** their rep to cancel my order to which she agree to refund $1300 and cancel order. I never got my money refunded and I received 2 months later 4 f ceiling fans that were missing their ceiling mount. Their manager **** never comes to the phone as hes always on a break. *** called multiple times asking for a refund and for them to arrange shipping back. They do a whole dance around tell me theyre emailing me shipping labels but nothing is produced.

      Gallery Home Center

      Date: 02/29/2024

      Hi,We have issued a full refund for this order.Thank you!

    • Joseph D

      Date: 01/29/2024

      I purchased a chandelier 10 weeks ago in Nov. Did not arrive. Emailed them. In mid Dec they responded:We regret to inform you that your order is placed on backorder until mid-January.Feb is nearly here. Emailed again

    • Brenda C

      Date: 01/26/2024

      Placed an order on January 5th over the phone I was told item was in stock and will be delivered within **** days. I have not received my order 3 weeks later I have been calling every day they keep saying they are reaching out to the warehouse I cant get a straight answer.

    • Kelly W

      Date: 12/04/2023

      This website seems like a scam. They say everything is back ordered. They don't have anything in stock. They take your personal information at only collect it and don't back order anything. I'm hoping I receive my refund of $339.00 I paid them over two months ago. We shall see.

      Gallery Home Center

      Date: 12/08/2023

      The item she ordered was incredibly popular and unfortunately went on backorder. As soon as we became aware of this issue, we promptly notified her and provided the option to either wait for the item or receive a full refund. Upon the cancellation, we immediately processed a full refund to ensure a ****************.

    Gallery Home Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.