Reviews

Review Details

• Review fromByron H

  Date: 01/18/2024

  WARNING: doing business with *** is a massive mistake. If you haven't already been dissuaded by their other reviews, I will add my experience below. 1. The account was a takeover so they did nothing to get us started except install a new cellular radio. There was no walkthrough of the house, checking equipment to see if it was working or if anything was too old. Nothing was installed or fixed or mapped.2. They replaced our cellular radio with a "$795 radio" which was "discounted" to $395. I later realized this radio can be bought new retail for the price of $176.95 ************************************************************************************************* .3. There was a configuration issue immediately. Two zones were erroring so the system could not be armed. They sent someone over to fix it and even though it was obviously due to a failure in the setup process, they charged us $219.62 for this visit to fix it. After pointing it it made no sense to change us to fix a failed setup on their part, they said the best they could do was a 50% discount, so we still ended up paying $110 to fix a failure on their part.4. When a device needed a battery change, they tried to charge a $170 service fee PLUS $60 plus tax for the battery to replace it. I ended up replacing it myself. It took about 2 minutes and $5 to buy the two CR123A batteries off Amazon.5. Here's the worst part: they refused to send over a zone map of my devices. Despite correctly identifying one device (proving they did have a zone map), they then claimed not to have one, and tried to push me for a visit to walkthrough and reprogram all my devices unnecessarily. I have more to say but have reached the character limit of this review.At this point, I can't imagine who would willingly do business with MCI.WORST ALARM COMPANY EVER.

  MCI Eastern Security Systems

  Date: 01/25/2024

  MCI Eastern is a company with over **** accounts. We absolutely try to make every customer happy and satisfied and that is how we run our company. We offered many options to this customer, we discounted our pricing for them (that was up to us). Our service, just like any other service company, is billable. Our technicians are well trained and all have at least 11 years of service in the industry. We don't overcharge or undercharge, we charge for what we do and the time we are at the location. It is unfortunate that the customer feels the way they do, but we do take into consideration all sides. Specifically for this customer our office and service group reached out to them numerous times to make things correct and right, but their has been nothing we could do to satisfy them. While there might be several negative reviews posted he have had thousands of customers satisfied with our company. Truly unfortunate here.

• Review frommohamed e

  Date: 10/21/2023

  i was paying for alarm that does not work and the owner was always treating me to shut down my business by calling the fire department if i do not pay 268 dollars for service call every time for at least 5 years

  MCI Eastern Security Systems

  Date: 01/25/2024

  Unfortunately no matter what we did we could not satisfy the customer. We gave the customer a clear and concise proposal to fix his communication issue by moving forward with a cellular communicator and as this dragged on the township got involved since the customer did not have a working, operational fire alarm that was monitored all due to the hold up of installing the communicator or by using phone lines.