Reviews
This profile includes reviews for American Carpet South's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 12 Customer Reviews
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Review fromJackie J
Date: 08/22/2022
********** contracted "American Carpet South" to install my tile. The installers were courteous; however their work was sloppy. Per the installer's recommendation; I walked on the tile 48 hours following completion. I inspected their work, and detected the following discrepancies:* sloppy or missing caulking in some areas,* many holes in grout, and missing grout,* Qtr round not flush with floor (1/4 gap) in bathroom, * should have installed metal vice wood Qtr round at one place , and * unleveled tiles.I phoned the install manager, acting store manager, and sent an email to the ********** Floor Department. All were slow to respond - others did not respond at all. My plan to move furniture to the tiled area has been delayed. This is **not** the exceptional and professional work I had anticipated.
American Carpet South
Date: 10/19/2022
Hello ******, We are sorry to hear about your experience and would like an opportunity to speak with you. I will reach out to you via the email that mentioned above. Thank you! ****************Review fromTed M
Date: 07/18/2022
I would give 0 stars if possible. ********** plus *** = companies passing the buck. When everything is contracted out, there is no accountability. I might as well install the **** carpet myself. The *** people are trained to be nice, which is helpful but it doesn't help solve problems. Telling me they can't remove the furniture (despite my emphatic offer to pay more, and a proposal that included the moving of furniture in the first place) is a line of BS. Its too bad this is the only recourse I have - to complain into the ether. It won't be heard. When I agreed to overpay with **********, I assumed the job would at least be handled professionally. Now, I am sad to have overpaid and receive poor service at the same time. What a disappointment. Tomorrow, they are supposed to install vinyl flooring. I can barely wait for the litany of excuses. I am also not looking forward to spending hours on hold again, only to get disconnected, again, tomorrow. Maybe I should just go install it myself.American Carpet South
Date: 10/11/2022
Hello ******, Our apologies for your experience. Please know that any feedback is much appreciated. I would be happy to speak with you regarding your experience. If you would please contact me at your earliest convenience. I look forward to hearing back from you.
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