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Business Profile

Roofing Contractors

PJ Fitzpatrick
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BBB Accredited BusinessA+Rated by BBB

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  • April B

    Date: 01/19/2025

    My family recently had windows installed by PJ Fitzpatrick Dec. 19th. During the install I noticed plywood was put in the window of our main bathroom. We also noticed a large hole in the screen of our large picture window in the family room and one of our garage windows was damaged before being installed. I asked the install crew about the hole in the screen and they informed me that the bathroom window had incorrect measurements and they couldn't place it in and I was told about the garage window. When the project manager, ****** came to our house he said he would have the install crew put the old window back in the bathroom. When the crew checked for the window it was damaged when they threw it in the garbage bin. ****** proceeded to inform myself and my husband that the windows and screen would be placed on an expedited order that should come in two weeks. We were told when the ordering person put the incorrect measurements in. We sent a text to ******** phone later that day about other issues and we never received a return message or call. I then received a call a week later from customer service informing us that the windows would be installed Jan. 15th (4 weeks later). I contacted *** the Production Manager, regarding this major inconvenience. He informed me I could reach out to him regarding any concerns. He sent a repair person to our home one week later that took care of a few other concerns we had. Two weeks after talking to *** in Production I received another call from customer service now informing us the windows won't be installed until Feb. 20th. This is now 2 months after the original install date. I called *** to be told by him that he will followup later when he receives more info. After 1 week without hearing from *** I called him twice without return calls. We have had below freezing temps with a missing window/plywood. We have a 3 yr old and this is a major inconvenience on the company's behalf and no one at present is responsive or concerned.

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