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Business Profile

Auto Maintenance

AAA Car Care, Insurance & Travel

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3

Average of 1 Customer Review

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Review Details

  • thomas p

    Date: 01/06/2023

    I paid $881.52 for a diagnotic evaluation & recommended repairs after code lights appeared when I was driving my car. The day of the repairs went well--staff professional, premises very clean, provided a Lyft for me after it became apparent that it would take a number of hours for the repairs. The repairs were spark plugs (tune up) plus replacing a coil. Same codes came back three weeks after the repairs and, as this was within the warranty period, I took my car back to *** Automotive. They did a diagnostic ($110), determined it was the same problem, did not charge me for the diagnostic because it was the same problem and changed the coil but not the spark plug for the affected engine cylinder where codes appeared.. They also told me that if the same problem came back to take my car to a dealer. Within two weeks after their warranty repair, the same codes came back on. I took it elsewhere per what *** had directed where a compression check was done (the engine compression tested fine--no issue) but the spark plug installed by *** was misfiring. I spent $149 elsewhere for the compression check & spark plug. The car has been running fine since the spark plug installed by *** was replaced.I took the *** original $881.52 invoice, the paperwork from the warranty repair and the sales slip for the compression check & spark plug. I anticipated that they would reimburse me for the spark plug that they charged me for plus perhaps the compression check which would not have happened if the diagnostics that they had performed on the vehicle being effective in fixing the problem.Instead, *** gave me a ten dollar coupon toward future service, plus ten dollars off on brake pads, battery purchase, fluid service plus twenty dollars off two tires. There are no tire or brake pad issues with my car and *** installed my battery in 2022. Would have been better if *** just paid for a $39 spark plug plus what they feel the labor to install it should be.

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