Reviews

Review Details

• Review fromSamuel H

  Date: 04/09/2025

  Clutter is the worst company, of any kind, that I've ever interacted with. I became a customer after ********************** purchased my previous storage company, *******. They managed to destroy 2 family heirlooms and eventually held my belongings hostage, refusing to respond to emails/calls until I started messaging people on ********. Because they refused to deliver my furniture or make any accommodations, I had to schedule a second cross-country move just for the furniture in my Clutter unit. Their day-to-day employees are nice (shout-out *****!) but their middle-management is dismissive, does not care at all about customers, takes no responsibility for their company's mistakes, and hides behind their "corporate policies". Using clutter cost me thousands of dollars more than it should have. It is extraordinarily exasperating. I cannot fathom how they remain in business and assume they'll go bankrupt soon. I truly never leave negative reviews, ever, but I despise this company with a passion. Do not use them under any circumstance. Don't believe me? Read some of their other 1 star reviews--they outnumber their 5 star reviews for a reason. I used Piece of Cake for my cross-country move and storage and they were exceptional in every way.

• Review fromRachel O

  Date: 07/27/2024

  DO NOT use Clutter! They destroyed half of everything I owned. Ive lost Thousands of dollars worth of ***************** customer service is abysmal! We stored with them for 3 yearsover 20k spent in storage!! We lost all our major furniture pieces. One star is too high to even give them. Ive never been more disgusted with a company in my life!

• Review fromJenna C

  Date: 08/15/2023

  am beyond ******, to the point that I have reached out to BBB and an attorney. We chose Clutter from a referral. I wanted my items 10 days prior to receiving them. I attempted to make an appointment to pick items up and I could only pick up items on same day at delivery appointment. That was an additional red flag. The two men arrived at our address at 9:15am. Upon arrival we educated them to where to bring items and that there is two beds and a tv stand to be put together. They both say they do not put stuff together. We were then informed that they were called in from ******** and were not part of the ********** Team because they called out. I say what we were quoted ****+ and you do not put things together. I was told they do not have to put the items together. The only saving ***** was ******. He humped everything up all of the steps. The other guy stayed on the truck and did hardly anything. We were told that they needed their moving blankets. SO GUESS WHO UNWRAPPED EVERY ITEM. The men left the tape ***** that we created by unwrapping the items that your company was to take care of. I then called customer service. **************** is c*** Not one person is affiliated with CLutter. when asked to transfer to office in swedesboro I was told I do not have a way to do that. I asked for contact name and the "supervisor" stated he did not know the name to give me. What a crock. He was reading from a script. I have not paid my bill and do not plan to unless they correct it. Their website false advertises and had hidden fees that is not known prior and it will be well known not to use your CLUTTER