Reviews

Review Details

• Review fromMalisa W

  Date: 07/07/2023

  Sad I was charged to cancel but wasn't given total. Of course until next morning when my bank account was $100 short. It would've been great to know when I was canceling online. Bad customer service. I even contacted them immediately to reconnect but still wouldn't help me.

• Review fromJames R

  Date: 07/05/2023

  An absolute disgrace of a company. No way for you to talk to anyone with authority no matter how many times you call / email / chat. They say their porting department is "offline". All you can talk to is reps in India who can't do anything except apologize and "open tickets" that stay open forever and don't go anywhere. They have wasted my time for 23 days trying to do a simple number porting from *******. Super frustrating. Don't waste your time with Vonage please.

• Review fromLance H

  Date: 03/15/2023

  I would give zero stars if it was possible. They make it extremely difficult to cancel. When trying to cancel, they will give you a low promotional price that then raises up month after month. I had a hard time canceling. When I was finally able to cancel, it was conveniently for Vonage on the 2nd day of the billing cycle. Because you are billed a month in advance, they will not refund any money, even though they are not providing any service. A year after cancelling, I am surprised to see that I was sent to collections for $20. Do yourself a favor and pick a company with integrity.

• Review fromNAGA KALYAN P

  Date: 03/15/2023

  I cancelled my vonage home phone service more than a year ago. And they still keep calling me that they are going to lower my bill. Every time they call me I mention the same that my account has been closed for more than year and one person even mentioned that they will make a note to not call me but after 2-3 weeks calls started again. Just this past week or 10 days I got three calls from them. I don't know how to make them stop calling me.

• Review fromHARRY R

  Date: 02/25/2023

  They are doing a bait and switch. They charge a low price for six months and then raise the price. If you try to cancel before TWELVE months, they charge $30. Be careful...they want their money.

• Review fromVijay D

  Date: 01/19/2023

  Worse customer service.Untrained unprofessional staff to handle the call.I used their service more then 10 years.When I want to switch to another company they gave me very hard time .It took months for switching. Now they send 17 dollors balance to collection agency, even our phone line down for 2 months.We spoke to remove the bill but put down the call few times.I don't think they deserve to do bussiness in ******.I highly recommend not to use their services.

• Review fromAllison B

  Date: 11/29/2022

  Havent even started service yet. Signed on a week ago the person who is suppose to be walking me through how to use the phone systems doesnt get back to be. I emailed my rep a few days ago with no response as well just tried customer service and the *************** up on me I am canceling this service

• Review fromJoseph E

  Date: 10/24/2022

  I've had Vonage for over four years they've been OK they recently took our phone systems away from us from our corporate so we had to cancel the account at which point salesperson talked me into trying them with my other business I asked some questions because we had a fax for a long time and I wanted to try to keep that for my ******** agency that was taking the phones away they give me a price told me I had to have the equipment to use for the fax at which point I went on bored with them the reporting of the facts went wrong in all aspects at which point I finally two months later achieved reporting this fax into them call them to activate their equipment spend a whole day with them at which point they told me oh we're sorry but you'll have to buy another line for that fax to work so I port of my phones away and call them back to cancel I told him that initially when they told me I had to have the extra line that that wasn't part of the contract at which point I call them the cancel and they want $650 for canceling the contract early I told them I'll see you in court I won't pay you a dime stopped all credit. I hope they go to court so I can counter sue them for loss of business stay away from this company they've gone to hell no phone service from a phone provider