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Business Profile

Heating and Air Conditioning

J&S Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Robert S

    Date: 07/06/2023

    American Home Shield dispatched this company to our home to replace a broken wall unit air conditioner in the summer of 2022. The technician had an arrogant and bad attitude off the bat, but I could deal with that if he actually did his job properly. He came, removed the old unit, and put in the new one which ended up failing within a couple weeks. Turns out the reason was they installed a WINDOW unit air conditioner into a WALL sleeve. The technician told me it was okay as the unit was designed to work in either a window or a wall. However, I contacted the manufacturer who informed me this unit should NEVER be installed into a wall sleeve as there is not proper ventilation, and it is a potential FIRE HAZARD! J&S lied. I have been contacting American Home Shield regarding this for almost a year now, and it has gotten to a point where my wife and I have hired a lawyer. There have been complaints regarding J&S's services from other American Home Shield customers. It's ridiculous they still use this company. I ended up getting into a screaming match in my house with this technician once he crossed a line and spoke to me as if I was a child. I asked him to see the receipt for the unit he installed, and he told me he never got a receipt for it because he purchased it online. WHAT?!?!? I think this guy unloaded a defective unit he had laying around his office. He told us there were no wall unit air conditioners which fit into our old wall sleeve, but when I Googled this myself, I got a ton of hits with units that fit perfectly fine. We ended up buying and installing a proper wall unit ourselves and are now out around $600 plus AHS fees with ongoing contact between our lawyer and AHS's legal team which seems to be going nowhere. If you are looking to be verbally abused, lied about, and have a terrible and potentially dangerous job done inside your house, look no further than J&S Heating & Cooling! Number one in customer dissatisfaction!

J&S Heating & Cooling is NOT a BBB Accredited Business.

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