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Business Profile

Payment Processing Services

ClickPay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are required to use clickpay to pay our rent. Yet the system does not send out password reset emails. Quite frequently. I will not be able to pay my rent on time due to this electronic payment system refusing to let me login or send me a password reset email. This not only causes stress but can easily result in a tenant getting hit with late fees when they are not at fault whatsoever.

    Business Response

    Date: 01/07/2025

    Clickpay/******** is a contracted third-party payment processer servicing the property management industry. The complainants property management company enabled a single sign on (***) feature for its residents. Because there is a single sign on enabled for the complainants account, the complainant should follow the login steps outlined below instead of directly logging in to the ******************** portal. The single sign on feature allows the complainant to access multiple applications and services with a single set of credentials. If the complainant needs assistance with their single sign on credentials, they can reach out to their property management company for guidance.  

    Resident login steps:

    Step 1: The resident logs into the property management portal.
    Step 2: The *** system authenticates their login.
    Step 3: They can now navigate to the ClickPay gateway to pay rent without re-entering their credentials.

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,


    ****** *******

    Business Response

    Date: 01/06/2025

    Clickpay/RealPage is a contracted third-party payment processer servicing the property management industry. The complaintant's property management company placed a restriction on the complaintant's Clickpay account. Clickpay/RealPage does not control or remove the restrictions that are placed by the property management company. It appears the restriction was removed and the complaintant made a payment on 1/2/25. If there is still an issue, the complaintant will need to work with their property manager to resolve.

  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I certified mailed a money orders in the amount of $3029.00 to click pay for my rent on 12/3/24, they received it 12/9/24 they claimed to have tried to process the payment but was unable to because property management placed restrictions on my account. They opened an investigation regarding the matter but has failed to refund or return my payment. I can't speak with a supervisor and there's a language barrier with me and many of their reps. **** is unacceptable.

    Business Response

    Date: 12/31/2024

    Clickpay/******** is a contracted third-party payment processer servicing the property management industry. The complainants property management company rejected the money orders and placed a restriction on the complainants ability to make payments through Clickpay.  Therefore the money orders could not be processed and applied to the complainants account.  The money orders were mailed to the property management company on 12/13/2024. Clickpay/******** does not control or remove the restrictions that are placed by the property management company. The complainant will need to work with their property manager to resolve the restriction on the Clickpay account and the money orders. 

  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am required to send Clickpay to pay my condo HOA fees for two properties. I called this morning to request a printout of the payments Clickpay has received since 1January 1, 2024, to date, for both properties. The **************** agent stated he would amass the information and email a file showing the amounts received for each property. The emails never arrived. He then asked me to go into the Clickpay home page and download the information myself. When we got onto the homepage, I followed his directions and the desired information did not show up. I was unable to get a printout foe either property showing monies collected from January 1, 2024 to date.I called back and spoke with another agent. I asked her to transfer me to a supervisor. There were no available supervisors. She said she would schedule a callback. I am not at all confident that someone will call back or that I will receive the information I have requested.I don't understand how a company that is entrusted with collecting thousands of dollars each month could be unable to provide a simple set of records regarding their collected fees.This is really a very unsatisfactory experience.

    Business Response

    Date: 11/27/2024

    Clickpay/******** is a contracted third-party payment processer servicing the property management industry. A Clickpay Support Lead has reached out to the complainant via phone and left a voicemail, as well as emailed the requested reports to the complainant. The Clickpay Support Lead will be glad to assist the complainant with any questions about using the Clickpay portal and report options. We apologize for the delay in providing the requested information and any confusion in using the Clickpay portal.

ClickPay is NOT a BBB Accredited Business.

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