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Business Profile

Bus Lines

Megabus.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Lines.

Complaints

This profile includes complaints for Megabus.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Megabus.com has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Megabus.com

      349 1st St Elizabeth, NJ 07206-4010

    • Megabus.com

      815 Pierce St. Houston, TX 77002

    • Megabus

      118-128 10th St, Pittsburgh, PA 15222 Pittsburgh, PA 15222

    • megabus.com

      318 3rd Ave N Ramp C Minneapolis, MN 55401-1604

    • Mega Bus

      8042 Honeygo Blvd Nottingham, MD 21236

    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/09/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a trip in error. Once you put in your card information it automatically reserves for you. It was done so quickly that I didn't need the trip. I was just browsing destinations, times and fees. Got a credit. Credit was applied to another trip I was actually needing to make. Driver canceled. I was refunded $7.00 because they use the previous $25.00 towards my credit that was then canceled and they won't refund me back that amount. Unbelievable. You tell me I only paid $7.00 but I originally paid $25.00 for the first trip plus the $7.00 for the second trip. They stating no you only paid $7.00 and used the credit. Which I didn't because that trip the driver canceled. So they just took the $25.00 claiming it's a credit already used but gave me back $7.00 I had added for second trip reserved. These people are crooks. I will never use them again.

    • Initial Complaint

      Date:10/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bus never stopped at pickup location
      Leaving customers stranded in a gas station parking lot. When contacted they offered no resolution to the problem other than a refund or reschedule. They were content to leave customers to figure it out.

    • Initial Complaint

      Date:10/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my extreme dissatisfaction With flex bus company regarding their unfair business Policies and inadequate customer service Despite multiple attempts to resolve issues I have experienced repeated problems with this company. double booking and refusal to cancel I was incorrectly booked for two seats simultaneously When I attempt to cancel the company refused Failure to receive confirmation email which caused me to miss my bus customer service was unable to resolve the issue before the bus departed App failure, and unhelpful customer service Today I attempt to reschedule my trip using the company app But it did not allow me to do so When I finally got a hold of customer service, they refused to assist me sighting the bus left minutes before I have experienced significant financial loss And inconvenience due to flix. bus And effective policies and customer service I am requesting that some of these policies being investigated because There is no recourse for complaints. Am looking for a refund credit or something for the money that I have lost so far.

    • Initial Complaint

      Date:08/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bus ticket from Megabus for a New York City to Washington DC trip for August 15. I received an email the night before that my bus was cancelled and that I could get a full refund or book another ride. Megabus did not have any other buses for August 15 to DC. I cancelled and was only issued a partial refund. I called and 1st rep said they will give me a full refund. Didn't receive full refund so emailed and 2nd rep said they're not giving full refunds. I should be refunded all of my money as Megabus cancelled the ride and didn't provide any other options for same day travel. In addition their rep on the phone said I would get a full refund. I am missing $3.99

      Business Response

      Date: 08/29/2024

      Hello and thank you
      for contacting Megabus Customer Support.

      I will be happy to assist you.

      I
      apologize for the frustration you are experiencing.

      Our customers matter to us
      and I appreciate you bringing these types of issues to our attention so that we
      can investigate and get to the root cause.

      It is our goal to ensure we are
      doing everything we can to make our customers happy.

      We're sorry that we had to cancel your trip.

      Since you were unable to travel, we have refunded your booking fee.

      Please allow 3-5 business days for the return to process.

      Thanks for choosing Megabus!

      Sincerely,

      Megabus Customer Support Team

    • Initial Complaint

      Date:08/19/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 1, 2024 I purchased 3 tickets from NYC to Norwood, NJ on ******** *****. The tickets say, "***** USA." ******** claims to offer ticket refunds by writing to ******** *****, Attn: Ticket Refund, *** *** **** **, ********, ** *****. On entering the bus at NYC Port Authority at 3:45 PM, the bus driver said that since the last returning bus had already gone, if I went to Norwood I'd be stranded there overnight. He had already scanned one ticket but I didn't use any of them as I could not be stranded in Norwood. Now ******** says they do not issue refunds, and that while they are owned by ***** USA my tickets "must have been for Megabus," their former owner, that has a no refund policy. My tickets were not on Megabus. They plainly say, ***** USA.

      Business Response

      Date: 08/29/2024

      Hello and thank you
      for contacting Megabus Customer Support.

      I will be happy to assist you. I
      apologize for the frustration you are experiencing.

      Our customers matter to us
      and I appreciate you bringing these types of issues to our attention so that we
      can investigate and get to the root cause.

      It is our goal to ensure we are
      doing everything we can to make our customers happy.

      You are correct and your booked travel was on ******** and not Megabus booked tickets. 

      The email address for ******** is inquiries@********.com. and your Complaint should have been paced with ********.com.with reference to the ******** ***** bus lines. 

      I apologize for any
      inconvenience we may have caused you. Thank you for choosing Megabus.com. We
      appreciate your business.

       

      Kind regards,

    Megabus.com is NOT a BBB Accredited Business.

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