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Business Profile

Plumber

Gold Medal Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Gold Medal Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gold Medal Service has 2 locations, listed below.

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    • Gold Medal Service

      11 Cotters Ln East Brunswick, NJ 08816-2002

      BBB accredited business seal

    • Gold Medal Service

      45 Park Rd Tinton Falls, NJ 07724-9716

      BBB accredited business seal

    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *** ***

      Business Response

      Date: 01/13/2025

      Thank you for the opportunity to address this complaint. Our Customer Relations Manager has been in direct communication with Mr. *** regarding the installation completed on 10/21/2022. We have informed him that his concerns are currently under review with our Service Manager, and we will be in contact with him to discuss a resolution. We are committed to resolving this matter efficiently and to Mr. ***** satisfaction.

    • Initial Complaint

      Date:12/31/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have not received any rebate or gift card yet , but hope everything is done properly.



      Regards,



      ****** *******

      Business Response

      Date: 01/10/2025

      Thank you for the opportunity to address this complaint. Our Customer Relations Manager spoke with ***. . regarding the rebate owed to her following the installation completed at her home on October 18, 2024. We sincerely apologized for the inconvenience caused and confirmed that she will receive the rebate within 7–10 business days. As a gesture of goodwill, Gold Medal offered ***. ******* a gift card to express our apologies for the inconvenience. She expressed her satisfaction with the resolution.

    • Initial Complaint

      Date:08/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because:


      I tried to respond back to their customer relationship manager Nino several times.  There is no direct number given and somebody puts me on a hold for longtime and disconnects. I am willing to talk to them. 



      Regards,


      ****** ***

      Business Response

      Date: 08/20/2024

      Thank you for allowing us the opportunity to address this complaint. Our Customer Relations Manager has made several attempts to contact Mr. ******  regarding the air conditioning system installed by Gold Medal on May 30, 2022. We understand that Mr. ******  has since replaced the system with another provider, despite the existing warranty with Gold Medal. We remain committed to resolving his concerns and invite Mr. ******  to reach out to us directly for further assistance.

      Business Response

      Date: 09/13/2024

      Since Mr. ***'s response on 9/4/2024, our Customer Relations Manager has tried multiple times to reach him with regards to the air conditioning system installed by Gold Medal on May 30, 2022. We are aware that Mr. *** has since replaced the system with a different provider, even though the warranty with Gold Medal is still in place. We are dedicated to resolving his concerns and encourage Mr. *** to contact us directly for any additional support.

    • Initial Complaint

      Date:07/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ****** *****ak to a supervisor, they tell me they have to send an e-mail. This is crazy. We are without AC for a week now. My wife and I are senior citizens and our son is diabetic. I believe this is not a healthy situation with all this heat. It is now 12: 29 PM and still no word

      Business Response

      Date: 08/02/2024

      Thank you for allowing us to address this issue. Our Customer Relations Manager has been in touch with Mr. ***** regarding the scheduling and service concerns. We appreciate his patience and have addressed the scheduling issues internally. The repairs were completed successfully on 7/25/2024. To prevent future issues, we have offered to install a whole home surge protector at no charge. We are currently working on scheduling this installation with Mr. *****. He has expressed satisfaction with this resolution.

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Had Gold Medal install a new A/C unite in september 2023. Come 7/13/2024 i scheduled a service due to the condensor making grinding noise. The appt was scheduled for 7/14 8-12pm. The tech arrived at 2pm but only after j reached out to them. The tech came out to tell me a new fan motor was needed on the new condenser not more than a year old. I new fan motor installed on 7/22 after a failed appt on 7/21. Not more than 10 minutes after tech left condenser was grinding again. Called to speak to manager for the second time only to be told an email would be sent out and there was no corporate number available. I never recieved a call back from managment regarding firts attempt to speak to one on 7/14. Now i am waiting for another appt for the tech to come back out and check the unit.

      Business Response

      Date: 08/07/2024

      Thank you for providing us the opportunity to address this complaint. Our Customer Relations Managers have been actively engaged with ********************** concerning the system installed by Gold Medal on August 18, 2023. We have informed ********************** that we will review the service history and follow up on his request. As of today, August 7, 2024, our Customer Relations Manager has left a voicemail to facilitate a resolution. We will continue to contact ********************** to work towards a resolution of resolving the equipment issues.

    Gold Medal Service is BBB Accredited.

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