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Business Profile

Nuts

Nuts.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nuts.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/12/24 Ordered 25 lbs of walnut flour 12/16 received 12/20 Opened the box and nuts were dark discolored and smelled terrible. Tasted rancid.1/7 Contacted via contact us form on website 1/10 Contacted by email 3/27 Posted to their FB page 4/3 Tried to call the 2 numbers from their automatic reply in the fb message 1 being an urgent number Had to leave a voicemail with the one. The urgent matter number was an automated robo person trying to set me up with medical devices. They've never replied to me and seemingly made it impossible to be contacted! The order was for $99.75.

    Business Response

    Date: 04/04/2025

    We are unable to find any orders under this customer's name, address, phone number or email address. The order number provided does not match our order numbers which are 8 digits and start with either 18 or 19. We recommend the customer double check the ********************** he's attempting to reach or reach out to his credit card provider for additional help. 

  • Initial Complaint

    Date:03/18/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 7 products from the company.

    Two of the products were clearly old, stale, and tasted badly.

    Business Response

    Date: 03/22/2025

    ** *****


    We truly appreciate your feedback and apologize for falling short with the items you received in your order from Nuts.com. I have gone ahead and refunded your order in full, in the amount of $69.93. Please allow 2-3 business days for this to be reflected on your payment method.


    I have also passed your feedback along to our Quality Assurance team, to ensure this is reviewed so we can work to prevent issues like this moving forward.


    Thank you again for your order and your honest feedback. It's customers like you who help us improve. If you need anything else, we're here to assist!

  • Initial Complaint

    Date:12/29/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** ********** fulfill the date, then didnt take responsibility for the errors.

    Business Response

    Date: 12/30/2024

    Hello *****, 

    Thanks so much for reaching out to us, and I am very sorry to hear that this package did not arrive in time to be enjoyed for the holidays.
    Due to this, I have gone ahead and refunded the full order amount back to your payment method, in the amount of $83.25. 
    This refund should reflect on your card 3-5 business days, depending on your banking institution.
    Again, I truly apologize for this experience and will gladly communicate this over to both my warehouse teams as well as our customer service department, so we can ensure we are handling packages as requested when a delivery date is set. If you have any additional questions or concerns, please feel free to reach back out to us at any time!

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: 22725259

    I am rejecting this response because:
    I have BLOCKED them!!! Looking, Ive blocked FOUR times, they use different numbers.

    Theyve frustrated me to the point where Ive called them nutballs, etc, out of sheer frustration with the daily and multiple emails. 
    This is the worst internet business Ive dealt with. I just want them to stop with the emails. Ive also spoken to an US Attorney about this being cyber harassment, my complaint is just shy of the threshold where charges can be filed.
    I dont want or need to hear anything from the nut people.
    Im done, thank you BBB.  I have way more important things to worry about/deal with besides dealing with a bad business. 



    Regards,

    ****** ******

    Business Response

    Date: 12/24/2024

    All emails sent to customers give the option to unsubscribe in the disclaimer at the bottom of the email. The customer is welcome to unsubscribe at their leisure via the "Unsubscribe" button OR they can visit ****************************************** to unsubscribe. To be clear, cyber-harassment usually pertains to unconsented conduct, such as threatening or harassing email/instant messages, or to blog entries or websites dedicated solely to tormenting an individual. Providing the customer promotion email offers does not fall under cyber harassment, considering we clearly offer the option to unsubscribe from future email promotions. The last newsletter email they received was on 12/19/24. If they continue to see emails in their inbox, I recommend they check their email settings on how to hide email marketing ads. Since it looks like they use ***, they can use this resource to find out more information: 
    **************************************************************************************************************************.

    "AOL webmail is a free email service that is made possible by marketing ads. If you find the ads to be distracting, you can temporarily hide them and even give feedback on them. To do this, hover over the ad and click the *** in the upper right corner. You'll be given the option to temporarily hide the ad or provide feedback on it. Permanently remove ads by purchasing an Ad-******** Mail subscription."

Nuts.com, Inc. is NOT a BBB Accredited Business.

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