Prepaid Credit Cards
CardCash.comInformation and Alerts
Service Area
- NJ
Alert Details
This business has 1 alert.
Pattern of Complaints
Consumers have reached out to BBB with reports card balances have disappeared after the 45 day guarantee expired, prior to being used by the consumers.
On July 25, 2016, BBB contacted CardCash to address a possible pattern of complaints.
CardCash advised BBB they began adding an insert when mailing out physical cards. The insert includes a step stating “Use the full balance of the card within 45 days of the purchase”. This information will also be included in emails sent to customers who purchase digital cards. CardCash added the information to their website as well.
BBB continued to monitor incoming complaints. As of October 31, 2017, BBB determined the steps taken by the business failed to eliminate the underlying cause for this pattern, which continues.
Important Information
Customer Complaint
Consumers have reached out to BBB with reports card balances
have disappeared after the 45 day guarantee expired, prior to being used by
the consumers.
On July 25, 2016, BBB contacted CardCash to address a
possible pattern of complaints.
CardCash advised BBB they have begun adding an insert when
mailing out physical cards. The insert includes a step stating “Use the full
balance of the card within 45 days of the purchase”. This information will also
be included in emails sent to customers who purchase digital cards. CardCash
will add the information to their website as well.
BBB will continue to monitor any incoming complaints to
ensure the pattern does not continue.
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