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• Review fromRichard F

  Date: 08/02/2022

  The prints showed a tankless hot water heater. Plumber said he quoted based on a 50 gal tank. I explained we want a tankless and thats why its on the prints. With the area I live in and his 45 years of experience he said I wouldnt want a tankless. The water will eat through the insides. I said I understand they have to be flushed annually and maintained. Thats not up to the plumber and this is what we wanted. I also explained we want a tankless with a recirc line for instant hot water. I said you have to run a hot water line from the furthest hot water device back to the unit to recirculate. He said he knows what to do. Fast forward to when were about to sheetrock and I look at the hot water heater and theres no recirc line hooked up. When I questioned it he said all the lines in the house were less than the requirement for a recirc line with his 45 years of experience. I again stated this wasn't up to him. He said it will only take a few seconds more for the water to get hot. I told him I wanted the recirc line installed. He asked which bathroom do I want to have the instant hot. I said all of them. He said its either the master bathroom or the kids bathroom because he didnt connect all of the devices continuously and it would be $300 extra. He ran one line down into the basement from the furthest bathroom in case it was necessary and we were getting hot water quick enough. Once the faucets were installed it took 1 min 52 secs for ************** that we moved in it takes over a minute for hot waterWe have superior walls as the basement foundation. The pex tubes in the basement were installed on the outside face of the studs (where the sheetrock goes). This had to be redone.Septic pipe exiting the foundation: they asked where the grade would be. I said just under the basement window. I have 9 basement walls and they put the pipes halfway up the wall. Holes had to be redrilled. Old holes leaked. They attempted repair with flexseal. Still leaks.