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Business Profile

Gun Dealers

Vizard's Guns and Ammo LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21548607

    I do not accept the business's response as a resolution to my complaint because: 

    How much lies can do. Please see their website it still let me order the same item today at a higher price. Please see link below and attached screenshots

    *******************************************

    *************************************************************************************************************************************************************************************

    Obviously they just refuse to honor the original quoted price. I cannot accept the resolution


    Sincerely,

    *******************

    Business Response

    Date: 04/09/2024

    Hello,

    The order was not processed/billed due to not being in stock at the warehouse you ordered from. There is no promotions for this item at any other warehouse. The item was sold out. Please note you were never billed. Have a nice day. 

    Business Response

    Date: 04/11/2024

    Hello,

    Per previous message, this order was never billed. You do not have any charges with us. The item was not in stock at that warehouse. Have a nice day. 

    Customer Answer

    Date: 04/12/2024

     
    Complaint: 21548607

    I do not accept the business's response as a resolution to my complaint because: As I mentioned before it was charge to my credit card then credited and then they sent me a new link for higher price. The charge was not in question here but the tricky business practice. If they do not have the item in stock why is it that they still have it available in their website to be ordered at higher price. Please review the screenshots of their website previously sent before responding with lies. Thanks

     

    PS I see that they tookoff the item in their website


    Sincerely,

    *******************

    Customer Answer

    Date: 04/19/2024

    It is no use talking to them. They won't admit and refuse to honor what I presented.. My credit card was charge but was credited too. My point was after they credit my card they sent me another email offering the same item at higher price 

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     

    Complaint: 20484928



    I do not accept the business's response as a resolution to my complaint because: 

    This business’s response to my credit card dispute is exactly what the problem is. Vizards has advised American Express that they are refunding my order less a 15% restocking fee. This business never shipped the item I ordered so there is nothing to restock. It is unacceptable to advertise that in stock items generally ship same day or up to 3 business days then fail to ship an “in stock” item for a month and then pursue a restocking fee when cancelled. I will be more than happy to cancel my Amex dispute and remove my negative reviews if this business refunds my order in full.  



    Sincerely,



    ****** ********

    ce department would call me; no one ever did. I called again on 07/28 and was told they would look into it. I opened a dispute with my credit card company and now Vizards is seeking a 15% restocking fee on an item which was never shipped to me. To date they have not issued a refund for an order that was cancelled a month ago. I would like a full refund issued to my credit card for this order as it was never shipped out so a restocking fee is not owed. I was also not told of this fee when I was given the options of either cancelling or continuing to wait for the item to ship.

    Business Response

    Date: 08/17/2023

    Cardholder has filed dispute and we will be dealing directly with merchant.

  • Initial Complaint

    Date:07/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because:  The business response does Not even make sense.  their response is misspelled, it's states I need to 'pit' vs. PUT in a request with GB...who the heck is GB, I have no idea.  typical for this business,  I sent them multiple emails and never heard a thing,.. now they want me to put in a request to GB..what the heck is GB?  If they'd explain what that is, I'm happy to put in a request.  It certainly isn't the name of the business.   So I'm still at a loss as to how to proceed and No I Don't accept their response.   This seems to be the biggest complaint for this business.  

    Please let me know what you hear from the business.  a 'definition' of who GB is and How to put in that request.   Thank you so much for your help. 


    Sincerely,



    ***** ******


    MGEF-WH7-AOCTM1C 1 $1,399.00 USD $1,399.00 USD
    Subtotal: $1,399.00 USD
    Shipping: $26.17 USD
    Tax: $0.00 USD
    Grand Total: $1,425.17 USD
    Payment method:: Credit Card/Debit Card

    Business Response

    Date: 08/10/2023

    Hello

    If you are requesting cancellation we need to pit a request in with GB. Once we get a response we will follow up.

    Have a nice day.

    Business Response

    Date: 08/16/2023

    Since Customer filed dispute, we will deal directly with credit card company now. 

    Customer Answer

    Date: 08/17/2023

    Thank you for your assistance.  The vendor is following up with the credit card company, so I'm certain they are pursuing a refund/credit for the purchase that never occurred.  Thank you again for all your assistance.

    *****

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gun on June 27th (13 days ago), I have since emailed their customer service 6 times to ask for shipping information, never received 1 reply. Today I called in and spoke to a rude young lady who put me on hold for 10 minutes, then was snappy with me that because of the holiday my order should ship out within the week. I told her I was not happy with my service and wished to cancel my order. She said you cannot cancel an order over the phone and I had to email, then raised her voice at me when I didn't know the "right" email address. I had emailed customer service, just as the web page says to do, as well as tried to do this through their online chat, which also told me to email that customer service. It has been two weeks, I want my money back. My order number was #*******

    Business Response

    Date: 07/11/2023

    Hello ***** *****,

    As discussed, we were closed in observance of the Independence Day. You are an ffl dealer and were already let known that the firearms are delayed on shipping for up to 10 business days. As discussed we reopened today. Please contact customer advice for additional information. Thank you for the feedback. 

    Vizardsgunsandammo.com

  • Initial Complaint

    Date:05/05/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

    Business Response

    Date: 05/05/2023

    Hello

    Per previous communication, FEDEX has opened the trace again with the new images you sent. They will follow up with you once they investigate it.

    Thank you for the email.

    Vizardsgunsandammo.com

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged a large amount of restocking fee 10 minutes after the online order. This order has not even been registered with the warehouse, so there was nothing to "restock". I am out $92 for a mistake. Normal request for consideration to not charge me that much for nothing has been refused with a rude attitude.

    Business Response

    Date: 03/06/2023

    Hello,

    As stated previously, you requested us to ship an illegal gun to your dealer. We do not ship high capacity magazines or illegal guns per your state laws. The cancellation fee was applied as stated in our policy when you made the purchase as well as via email when you requested the cancellation. You had the option to select a state compliant firearm and chose not too and requested a cancellation. Your local police chief would also not supply his ffl license nor agree to accept this firearm on your behalf.

    Have a nice day. 

  • Initial Complaint

    Date:01/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gunbroker.com transaction *********, Vizard's took my money ($2100) on 12-02-2022, Said they would ship in 10 days, 10 Days came and went, No shipment, 30 days and no shipment, Now they refuse to refund money ($2100), It is now going on 60 days, No rifle and no money, No communication,,,

    Business Response

    Date: 02/03/2023

    Hello,

    This is false information again. This customer, ******* **** is an ffl dealer (****** **** *********** *** **** *** * **** ***** ******** *****) who cancelled his order a few days after he placed the order. He claimed that his customer did not want to wait the few days for it to ship even though we clearly stated shipping delays up to 10 business days. We were beyond generous and cancelled his order. He was already refunded last month. The cardholder is not owed anything. We have already discussed this with the cardholder via email and telephone over 15 times now. I am not sure why he is reaching out again...

    Transaction Successfully Refunded

    Transaction Receipt
    Date/Time:
    12/20/2022
    Transaction Type:
    Card Settle
    Amount:
    $-2,099.00
    Credit Card Information
    CC Type:
    Visa
    CC Number:
    ****************

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: this is not a satisfactory timeline for a refund. I requested a refund on 1/13/23 and still haven’t received my money. Vizards hasn’t reached out to me since I requested the refund on 1/13/23. Customer Service does not answer the phone nor emails when contacted. 



    Sincerely,



    ******* **** Vizards told me they would refund me. Vizards rarely answers the phone when called, and doesn’t reply to emails. So getting in touch with them is virtually impossible.

    Business Response

    Date: 01/31/2023

    Hello,

    We already contacted the customer. We will be dealing with this directly with the cardholder.

    Thank you.

    Business Response

    Date: 02/10/2023

    Since the Cardholder filed a dispute and we are dealing directly with the merchant moving forward.

    Customer Answer

    Date: 02/10/2023



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: this is still not a valid response to the situation. It can’t be that hard to refund the customer. This whole situation is a scam. 



    Sincerely,



    ******* ****

    Business Response

    Date: 02/10/2023

    As stated previously, we received a dispute from the cardholder and will be dealing directly with the merchant.

    Have a nice day.

    Customer Answer

    Date: 02/21/2023



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: this timeline is unacceptable. I requested a refund over two months ago. I fail to understand why this process is taking so long. 



    Sincerely,



    ******* ****

    Business Response

    Date: 02/22/2023

    We are dealing directly with the merchant due to cardholder filing a dispute. Have a nice day. 

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer did say that they got refunded and is ready to close the complaint out as resolved.

    nited States for the near future. So I again approached Vizards Guns and Ammo company and spoke with customer service and told them that I knew for a fact that they will not be able to provide me with the product that I ordered. They tried to have me choose another brand or product, which I declined, because they do not have any similar product that I originally ordered. All I reasonably ask is that they fully refund me my money ($2, 209.99) which is only fair. I have repeated requested from customer service to have a supervisor contact me to resolve this issue and since May 2022 NO supervisor from Vizards Guns and Ammo has contacted me to resolve this issue. This is why I have chosen the BBB to help bring a resolution to this issue. It is only fair that a company refunds the customer their hard earned money if goods was never rendered. Thank you again for your consideration in this matter.

    Very Respectfully,
    ***** *****

    Business Response

    Date: 10/13/2022

    This cardholder was already refunded in full. Have a nice day.

Vizard's Guns and Ammo LLC is NOT a BBB Accredited Business.

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