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Business Profile

Heating and Air Conditioning

GMR Mechanical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Sochanviphea L

    Date: 08/05/2024

    Unprofessional and unreliable. Hired them to switch my heater system from oil to natural gas. Spent about $9000 on the job. Deposit half and didn't have the job done till months later because they kept rescheduling on me. Paid the other half on the day of the installation. Days after the installation, my heater didn't work. We had no heat during the cold winter. They came to check and said there is something wrong with the part and they are ordering the new part for me. After that, they completely disappeared. They didn't return any of my calls or messages after that. After months of trying to call and text, I sent email to the company's email. They finally responded to my email that the company "permanently shut down". I responded to their email asking if they could change the part for me since they said they had already ordered it months ago or give me reimbursement for me to hire a different company to fix the issue if they are "permanently shut down" as they said. The contract said I have 5 years of labor and part warranty and 2 years of free maintenance, but they do not honor the contract. They completely ghosted me. I ended up hiring a different company to fix the issue. The new company checked and said that the system was installed incorrectly. The new company fixed the installation within the same day without the need to order any part like GMR Mechanical said.

  • Brenda S

    Date: 05/29/2024

    We purchase mini splits & been complaining about 2 out of the 5 that we purchase. 2 do not work. We asked to fix or exchange them but it has falling on deaf ears . We tried numerous times to get the is*** resolved but no luck. Last this *** said was to *** him. I want the equipment exchanged or a FULL refund of the faulty equipment.

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