Reviews

Review Details

• Review fromNicolette F

  Date: 10/28/2024

  This evening, I used my credit card to download and obtain my course certificate with materials for the HR ******************* module I completed and earned. I clicked on my account and ********************** charged me twice for the one time fee of $34.99 as it was written on the link in my account login ; I originally signed up for Upskillist via T-Mobile. To the Customer ************ at **********************, please reverse the duplicate charge immediately, refund me $34.99 or i will have to report it to my credit card as a fraudulent charge. I am very disappointed with your website glitches and fraud taking place, you take Double the money that I paid for my one certificate from the 1 course i completed with you. I expect to hear back from you as soon as possible. Also, your website incorrectly printed my name on my HR ******************* Certificate, with just my middle initial and NO last name! Your Upskillist system is a horrible experience so far, and I hope your department manager or supervisor will fix these two major issues on my account right away.

  Upskillist.com

  Date: 10/30/2024

  Dear *********, Having checked your conversation with our billing team, we see that you have access to both the e-certificate and the Toolkit in your account which means you purchased both. That's why you were charged two times for two separate items. However, considering your situation and as a gesture of goodwill, we will immediately refund one extra payment and it will be credited back to your account within 3 to 5 business days. We will also keep the Toolkit active in your account to help you learn better. I hope this helps. If you need any further assistance, please contact our support team.Happy Learning!

• Review fromMonica M

  Date: 09/10/2024

  This company goes out of their way to make it impossible to cancel. I sent them a video recording of the error I was getting while attempting to cancel my subscription before the renewal date. I asked them to cancel for me, yet it still renewed and they refuse to refund me or respond to my messages in a timely manner. I read the reviews about their bad practices before and should have avoided signing up with them. I never even used the services. Highly unethical company just trying to scam customers out of money with a subscription model.The software doesnt work properly - shows I have completed an entire course level even though I have never even logged in.

  Upskillist.com

  Date: 09/11/2024

  Dear ******,We understand your frustration regarding the difficulties you encountered with the cancellation process and the unexpected charges. We apologize for any inconvenience caused.We've thoroughly reviewed your account and the video recording you provided. While we're unable to determine the exact error you encountered, we've confirmed that your subscription was never canceled before the renewal date. The cancellation was tried post the due date, hence the error.However, a full refund for the subscription charges will be processed and credited to your original payment method. You should expect to see the refund within 3-5 business days.Thank you for your patience and understanding.Sincerely,The Upskilllist Team

• Review fromDiego O

  Date: 09/09/2024

  I tried multiple times to cancel/request refund after trial from ******* expired and i was charged $76.01. Company uses a third party for this transaction which make it difficult at first to figure out the charge, then keeps offering extensions of a service I didn't use. This is the first time I encounter such difficulty trying to get a refund, it the product/service is not use and you request a refund in a timely manner it should be granted

  Upskillist.com

  Date: 09/11/2024

  Dear *****,We understand your concern regarding the recent subscription renewal charges.As previously communicated by our billing team, the charges were incurred due to the subscription renewal process. We ensured that this information was clearly conveyed during the signup process and through a reminder email sent seven days prior to the renewal date.We've explored alternative options to address your situation and are ready to discuss them further. Please reply to our email with your confirmation, and we'll provide more details.Thank you for your understanding.Sincerely,The Upskilllist Team

• Review fromVanessa C

  Date: 08/21/2024

  1/2 Star. Charged me after the T-mobile trial. $75.59 and would not refund my money. I never used the courses. Dont do any free trials with this company. ????

  Upskillist.com

  Date: 08/30/2024

  Hello *******, We understand your frustration regarding the unexpected charges and the difficulty in obtaining a refund. We apologize for any inconvenience caused.Upon reviewing your account, we confirm that you were enrolled in a free trial that transitioned into a paid subscription. While we send multiple reminders before the free trial ends, we understand that these might be missed.To address your concerns, we've reviewed your account and are willing to offer 6-month membership extension to your account so that you can explore all our courses.Please reply to our email with your confirmation to proceed with the 6-month membership activation. We'll activate it as soon as possible.We appreciate your understanding of our subscription terms and policies. We hope this resolution addresses your concerns and provides a satisfactory outcome.Sincerely,The Upskilllist Team

• Review fromJennifer R

  Date: 05/20/2024

  Horrible horrible customer service. Take advantage of people with busy schedules/ life and will charge you even tho you dont want the service anymore and will not refund at all no matter what you plead.

  Upskillist.com

  Date: 05/23/2024

  Dear ********,We are incredibly sorry to hear about your experience with our customer service and the negative impact it has had on you. We understand your frustration and want to assure you that we take all customer service concerns very seriously.Unwanted Charges: It's concerning that you were charged even though you no longer wanted the service. We have a clear policy on cancellations and refunds, and following those guidelines is paramount.Unresponsive ***************** We apologize if you felt our customer service team wasn't responsive to your requests for a refund. We strive to provide prompt and helpful assistance to all our users.Taking Action:We are again reviewing your email conversation with the support representative. We will soon update you via email on your refund request.We are committed to resolving this issue for you. If a mistake was made on our end, we will ensure a full refund is processed as quickly as possible. Additionally, we will use your feedback to improve the communication and responsiveness of our customer service team.We understand that busy schedules can make it difficult to manage subscriptions. We have a very simple cancellation process which is very clear, accessible, and easy to follow, even for users with limited time.Sincerely,

• Review fromThurmina A

  Date: 05/01/2024

  I thought I was purchasing one thing and found out I was wrong. DO NOT USE this company. They just take your money and when youre not satisfied they keep your money and lie to you. I tried to get my money back many ways and for a whole month and a half, I have not had luck. I promise you God is not pleased and the stress they have given me I will be allowing my lawyer to take over from here. They dont have a real physical customer service number and they can only email you. They lied about calling and when the purchase was made I asked if I wasnt pleased with the services would I get a refund. I was lied to and told YES, but I HAVE YET TO GET IT. They stole right at $400 from me and have the audacity to tell me I can just let them call me. They allegedly called and obviously not calling. A whole month and a half of trying to be kind and understanding to get my money back and nothing. These people are scammers. DO NOT WASTE YOUR TIME!

  Upskillist.com

  Date: 05/23/2024

  Dear ********, We are incredibly sorry to hear about your experience and understand your frustration. We take all customer service concerns very seriously, and regaining your trust is our top priority. Unintended Lifetime Membership Purchase: It's concerning that you believed you were purchasing something different and ended up with something you no longer want. We apologize if our communication wasn't clear during the purchase process. We understand you've been requesting a refund for the past month and a half and haven't received a satisfactory resolution. We sincerely apologize for the delay and any misinformation communicated regarding the refund possibility. Our Lifetime Membership is a non-refundable product as clearly outlined in our terms of service. We understand your frustration with the lack of a physical customer service number. We're constantly evaluating our communication channels and will consider adding a phone option in the future. We apologize if there were any miscommunications regarding the refund possibility. We're committed to improving the clarity and accuracy of our communication across all channels. We sincerely apologize for the inconvenience and stress this situation has caused you. We value your feedback and are actively working to improve our customer service experience. Sincerely, Upskillist Support
  

• Review fromDiana B

  Date: 11/10/2023

  Terrible Fraudulent No recejpts or invoices and cant take my card off file in the app.

• Review fromAlex R

  Date: 03/28/2023

  This company has lied to me countless times. They have charged me several times after I removed my card information and confirmed several times it was removed. They kept charging me so I ordered a new card and even after doing this I was still charged. $70 each time. They have stolen hundreds of dollars from me and nothing can be done about it. They claim you get a free month and can cancel anytime but they WILL get their money. DO NOT give them your information. The quality of the classes is lesser than that of many amateur Y****** videos but at least when you watch Y****** videos you’re supporting a real person as opposed to scam artists. They somehow found a way to keep charging me. They never issued a refund. They simply offered me a lifetime of unlimited access to classes which was short lived because shortly after they offered that they rebranded and now my account “doesn’t exist”.

• Review fromAmanda T

  Date: 12/14/2022

  This company will take your money and does not issue refunds for any reason. It doesn't matter if it's fraudulent, or if they charged you incorrectly, or if you cancel your membership at any time. They will find a way to charge you, and they DO NOT give any money back. They will find any way possible to avoid giving a refund. They'll offer you "free" months of the service, instead, then charge you again after that. This is exactly the type of company that doesn't care about retaining customers, because their entire business model is centered around just getting people to sign up and charging them as much as possible before they manage to cancel. I got a free trial through T-Mobile, and I didn't recall signing up. It could've been someone else on my plan maybe, or maybe I did and just didn't remember. Either way, I never used their service. Not even to sign in. Not ONCE. On the day I was charged ($70, at Christmas time no less) my bank even flagged it as fraudulent, because I had no history established with UpSkillist. I emailed, I called, I talked to someone from a call center with an incomprehensible accent who told me my refund couldn't be approved. But they'd be happy to give me some "free" months of a service I never used and didn't want. So I did some research and turns out this is a common problem among their reviewers I've done business with a lot of companies, and this is the first that ever said, "we already got your money. Even if you never use this service again, even if it leads to bad reviews, we're NOT giving it back." This Company is a bag of d****. Do not use. Do not sign up for "free." Go anywhere else. If I could give zero stars, I would.