Reviews

Review Details

• Review fromJohn S

  Date: 05/09/2025

  It has been over a year since the work started on our bathroom. It is still unfinished and not working properly. Very poor communication with the company, and, obviously, terrible work. The hot tub still does not work and is no doubt past the warrantee period.

• Review fromGwynne D

  Date: 12/16/2024

  Great company... Fabulous work and phenomenal workers. So happy with the professional manner

• Review fromRodney M

  Date: 08/22/2024

  Awesome experience! The bad reviews on here are clearly competitors because from start to finish I communicated with my sales *** or the office anytime i had a question. My bathroom looks beautiful

• Review fromJo-Anne P

  Date: 08/21/2024

  I highly recommend this company! Great materials and very professional.

• Review fromCheryl B

  Date: 08/19/2024

  We hired PICs 10/3/23 to convert upstairs bath to a walk in shower, install new toilets in two bathrooms and a new shower door in downstairs bathroom and new tub fixtures. Almost 2 months shy of a year since contract signed and deposit given the work is not completed to my satisfaction. ******** *** came to the house Oct 3, 2023 and tried to pressure us to agree to certain materials we didnt want. After a lot of back and forth with ** and his supervisor the contract was signed and initial deposit electronically taken from my account . Once the contract was sent to my email it contained incorrect material that was not agreed upon. After back and forth with ** and threats to cancel the contract we were passed on to MN, Procurement Manager . We reviewed contract with MN and addendum to contract with price adjustment made. Contract was signed on 10/31/23 Installation eventually scheduled 2 1/2 months after contract signed and initial deposit. Installation deposits automatically taken from my account once the December 17 and 18 install dates made. But on 12/17 received a call from PICs informing me that there was an issue with the upstairs bathroom shower base, which didnt fit and they would have to reschedule upstairs bathroom. They still took the installation deposit despite no installation due to cancellation done by PIC. Install was canceled at another time due to another issue with the shower wall. Downstairs toilet and shower door was done on 12/ 18/23 with long lists of problems which have since been rectified except for the 1/2 x3/4 chip on the side of my porcelain tub.The upstairs shower has now been completed, messy job but the biggest issue of all is the fact that they permanently glued the old *****, peeling radiator cover to the trim on the shower wall. Unable to remove. Have been trying since 3/2 to have this fixed with no success. Also need the chip on the tub fixed. Money pd in full. will pursue all options to have PICs rectify these 2 issues!

• Review fromRay R

  Date: 08/15/2024

  My bathroom rehab promise to be a complex, involved project. PIC. Get a fabulous job. Im thrilled with a results. They communicated daily, Promptly dealt with, The very few minor issues that popped up.Their workers were very respectful of my house kept their clean job site, worked diligently, And were gentle and friendly with ****** the golden retriever, who spent entirely too much time under their feet. The results are staggering, better than I imagined. Without hesitation I would recommend these guys. Great working with you thanks very much

• Review fromCam P

  Date: 08/07/2024

  My wife and I highly recommend PIC Home Pros. They installed a beautiful new, custom-made shower for us. The installation crew was fantastic - polite, professional and respectful!

• Review fromRichard and Cindy N

  Date: 08/07/2024

  Great guys, great company! Our new shower came out beautiful! We would highly recommend PIC Home Pros to anyone. They are very professional and keep in contact from start to finish.

• Review fromDave P

  Date: 07/31/2024

  PIC did our bathroom last fall, with reasonable craftsmanship. However: it is horrendously difficult to get a response from this company, especially after they get your money. Since job completion, follow up to fix issues has been met, time and again, with difficulty.Some repeated, ongoing concerns:- frequent turnover of staff has resulted, multiple times, in our calls or file being forgotten (once is understandable, but more than that?)- calls are not returned, even after multiple call-ins with the promise that someone will get back to us - on the rare occasions we hear back, the fixes are pushed back: we are told someone will "be in touch" when a part is in, or we can get on the schedule... and then weeks or months will elapse - communication from their message service to the employees is spotty at best, as we have had to repeat our concerns from scratch many, many times.This is all related to communication. The bathroom itself also had minor problems. Some of what follows was addressed - with our hounding them - but some was not.- Despite the promise of making sure the subfloor is leveled properly, the new floor creaked considerably. This was resolved with much pushback from us.- Trim around tub enclosure was not flush: we were finally told, after many tries, that it was too late to fix this (when initial workers were told about this, they tried to compress trim back with a 2x4, putting a small ***** in ceiling in the process)- Tub stopper malfunctioning: was promised progress in June... **** July. We've lost our patience.- Tub drainage is weak: only after multiple revisits were we informed that our drain line was thin: this should have been communicated from the start.Honestly a personal contractor would have done better than ***, with better communication and better post-install follow-up. We don't feel taken seriously, and from here out, any response will just feel like trying to resolve this review to save face. We'll handle the rest ourselves.

• Review fromMARC S

  Date: 07/23/2024

  Company has a great customer service team that were professional and helpful.