Reviews

Review Details

• Review fromBrian P

  Date: 07/19/2023

  Called Erickson to finish water proofing my basement. There was about 47 feet that I wanted done . The first estimate was 4047.00. I sent them some pics of were my water comes in from the town so there would be no surprises. After they saw the pics an additional 108.00 was added to the cost. This is a rectangle hole in the basement floor. Covered over with plywood so no one can get hurt. The rectangular hole is about 13 inches deep. My question was will the plywood covering fit back in place as safety concerns on my family from getting hurt . I was told that this is the homeowner’s responsibility but for an additional 100.00 dollars we will have our team take care of the problem. I was asking for a service to be done that was just growing at hundreds of dollars at will. From start to finish. My point being just a little customer service would have gone a long way so all parties would have been happy.
  

  Erickson Foundation Solutions

  Date: 07/21/2023

  Thank you for your feedback. We have made it our mission to redefine the construction experience for our customers, and we are so sorry to hear that you feel we failed to deliver on that mission. I understand that we completed a very successful waterproofing project for you in June and that you were pleased with the results. After the completion of that work, you decided you wanted to move forward with some additional work that our inspector had recommended. As part of that new scope of work, you requested that we do some additional service to modify an existing pit cover. Though this is typically a $200 carpentry service item, our team offered to do that additional work for only $100. To be clear, this was not part of the work scope that had been quoted to you, but we wanted to provide you with a discounted rate as thanks for your continued business. Like any business, we do have to charge a reasonable rate for the services we provide. Perhaps we didn't communicate that well, and for that we are sorry. Our sales manager will reach out to you to discuss so that we can hopefully earn your trust again!

• Review fromRick N

  Date: 05/03/2023

  Had a cinder block wall that had caved in under an older home. Erickson’s crew of Nick, Justin, Jesse, and Paul rebuilt a new sturdier version. They were diligent, informative, and polite and did a fantastic job. I’m very happy with the result. Thanks!

• Review fromJim D

  Date: 04/28/2023

  Great experience with EFS. He showed up on time, communicated well, and recommended some useful follow-up actions. Highly recommend them.

• Review fromRoy D

  Date: 04/27/2023

  I recently had a field stone foundation wall rebuilt with cinder block and 4 new posts installed to support a porch roof on my 130 year old house. Nick C****** and his crew of Justin and Tyler were very professional and did excellent work. They answered all my questions and kept me informed throughout the project. I will definitely use Erickson Foundation Solutions for my future basement work.

• Review fromMark W

  Date: 04/24/2023

  Justin arrived on time and quickly diagnosed a SaniDry issue as something covered under warranty so he immediately replaced my unit. Very satisfied with their service.

• Review fromTony D

  Date: 04/21/2023

  Customer focused and very knowledgeable. Jen was great to work with scheduling the job, Branden and Corey were great and the installation of the triple safe sump pump system went as planned with no surprises. I would highly recommend Erickson! A lot of companies in this line of work could learn from them on how to treat customers.

• Review fromMelissa Q

  Date: 04/19/2023

  Great company! Did outstanding work! Was very understanding and helpful thru the whole process! Would definitely recommend!

• Review fromJudy B

  Date: 04/16/2023

  Brandon was very knowledgeable & professional. He gave us all the information we needed to help us determine what we needed to do right away & what could wait a little longer. He had all the equipment he needed to get the job done efficiently. We will continue to work with Erickson in the future.

• Review fromEric H

  Date: 04/14/2023

  Excellent installation of radon removal system. Good follow up service as well.

• Review fromJoseph M

  Date: 04/08/2023

  Outstanding service and support. I would definitely do business with them again.